IDR is seeking a Patient Services Representative (San Francisco) to join one of our top clients in San Francisco. This role is perfect for individuals with a passion for healthcare and customer service, who are adept at handling patient complaints and ensuring their timely resolution. If you are looking for an opportunity to join a large organization and work within a team-oriented culture, please apply today.
Position Overview/Responsibilities for the Patient Services Representative (San Francisco):
- Serve as the primary point of contact for patient complaints, ensuring timely and satisfactory resolutions
- Educate patients and families on complaint procedures and foster service recovery
- Act as a liaison between patients, families, hospital staff, and volunteers to enhance the patient experience
- Maintain thorough documentation of patient concerns, follow-ups, and resolutions
- Assess and address patients' physical and ambulatory needs, ensuring necessary medical equipment and services are provided
Required Skills for Patient Services Representative (San Francisco):
- Strong customer service skills with a focus on service recovery
- Understanding of healthcare operations, including risk management principles
- Knowledge of CMS, The Joint Commission (TJC), and regulatory guidelines related to patient rights and grievances
- Excellent written and verbal communication skills to interact professionally with diverse audiences
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and healthcare systems (e.g., EHR, MIDAS)
What's in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more.
- Opportunity to get in with an industry-leading organization
- Close-knit and team-oriented culture
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated's Best of Staffing Client and Talent Award winner 11 years in a row