Who We Are: SAC Health empowers our patients and their families to live vibrant and healthy lives through culturally responsive, exceptional care. Patient-centered, whole-person care. Our unique, full scope, team-based approach is what makes SAC Health the provider of choice for patients.
Top-Tier Patient Satisfaction Scores Largest Teaching Health Center FQHC 11 Locations offering 44 Specialties NCQA Patient-Centered Medical Home Level 3 Certified Multi-Site Approved for NHSC & NCLRP loan forgiveness programs -
NHSC/Nurse Corps/Pediatric Specialty HPSA Scores: Primary: 17 Dental: 25 Mental: 20
What We Are Looking For Patient Service Rep Lead oversees the activities of the Patient Services Representatives to ensure prompt patient services; Provides general supervision and direction for Patient Registration staff in Outpatient Registration, patient flow, patient check-in, patient records availability, insurance verification, financial qualifications for discount programs, and resolve patient issues that may arise. Assists with the day-to-day operation of the Front Business Office.
Schedule: 5 days per week, 8hours per day, Monday - Friday Location: SBC Clinic, Women's Health Patient Access Department, San Bernardino, CA ESSENTIAL FUNCTIONS AND DELIVERABLES - Patient Service Rep Lead assists in overseeing the activities of the Patient Services Representatives to ensure prompt and courteous patient services.
- Assist in providing some supervision and direction for Patient Registration staff in Outpatient Registration; patient flow, patient check in, patient records availability, insurance verification, financial qualifications for discount programs, and assist in resolving patient issues that may arise. Check for authorization and/or referral.
- Assists with the day to day operation of the Front Business Office. Assign proper guarantors. Ensure patients is assigned to correct PCP for continuity of care purposes
- Assist the Manager with assessing the needs of the work team to determine the efficiency and effectiveness.
- Assist in analyzing appointment metrics and data to then produce feedback if needed.
- Ability to assist with interviewing and hiring new candidates if needed, must be able to work with all departments with SACHS including HR.
- Demonstrate the ability to be culturally sensitive and respect diversity, work effectively and with individuals of different cultures and socioeconomic status; Passion for service.
- Other duties as outlined in the official job description.
QUALIFICATIONS: - Education: High school diploma or equivalent required. College degree preferred.
- Licensure/Certification: Valid CA Driver's License. As a requirement of this position, you must receive EPIC certification for the module you have been hired into.
- Experience: Minimum 3-5 years of healthcare front office experience, some supervisory experience preferred, or 1 year as a current PSR and have proven leadership skills.
- Essential Technical/Motor Skills: Telephone skills and computer competency required. Ability to calculate figures and amounts such as discounts and percentages is required.
- Interpersonal Skills: Bilingual English/Spanish preferred. Effectively communicate with all levels of personnel, students, and patients by phone, in writing and in person. Must be able to read, analyze and interpret procedures from various payer sources. Must possess basic writing skills.
- Work Eligibility: Must be legally authorized to work in the United States on a full-time basis. Must not now or in the future require sponsorship for employment visas.
EEO: SAC Health is committed to fostering a diverse, equitable and inclusive work environment and is committed to being an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Full Benefits Package Effective on Your First Day. Industry Leading PTO Accrual (accrued per pay period) Sick Leave Paid Holidays Paid Jury Duty, Bereavement SAC Health Covers approximately 85% of Team Member health premium costs (may vary w/benefit plan selection)Retirement - up to 8% employer contribution Continuing Education and Learning Benefits Annual Mission Trip and much more.
Learn More About the Work We Do: SAC Health's Mission: SAC Health's mission is to reflect the healing ministry & love of Jesus Christ through healthcare, education & partnerships that empower our communities to flourish.
SAC Health's Core Values: Quality Healthcare - Teamwork - Wholeness -Integrity - Compassion - Excellence - Humble Service - Respect