Patient Service Representative

Overview

Come join our team. We have an immediate need for a Patient Service Representative in our Germain Dermatology clinic. If you are ready to make an impact every day, and thrive in a fast-paced environment, then a career at Forefront may be the perfect fit for you.

Full Time: 36 hours a week

Monday - Friday: 8:00am - 4:30om

Location:

Mt Pleasant, SC - Seacoast Parkway

612 Seacoast Parkway

Mount Pleasant , South Carolina 29464

Summary
The Patient Service Representative is responsible for the patient check-in process, updating computer patient personal information and insurance information, handling a multi-line phone system, medical records filing and maintenance, and collection of co-pays and cash payments.

Additional benefits include:

• Paid Time Off (PTO) (start accruing on first day of employment)
• Paid Company Holidays
• Eligibility for Health, Dental, and Vision coverage, and flexible and health spending accounts, subject to the plan terms. Benefits begin the first of the month following date of hire.
• 401(k) retirement plan starts 3 months after the first of the month following date of hire.
• Free Professional, confidential consultation, 24 hour a day via phone for employees and their eligible dependents from our Employee Assistance Program.
• Employer provided $20,000 Basic Life/AD&D coverage, Short Term and Long Term Disability Insurance coverage.
• Eligible for and Voluntary Life Insurance, and Voluntary Insurance options, which include: Pet Insurance, and ID Theft/Device Protection Insurance, Accident Coverage, Critical Illness Coverage, Hospital Indemnity Coverage, and Cancer Risk & Support Coverage.
• Employee discounts on services offered at Forefront Dermatology

Responsibilities

Essential Functions

• Performs opening and closing clinic duties
• Greets patients, checks in for appointments and verifies insurance
• Scans documents into electronic health recordMaintains tidiness of waiting area and reception counter throughout the day
• Checks schedules for added, canceled and no-show appointments throughout the day
• Schedules follow up appointments as needed
• Responds to designated tasks in the electronic health record
• Orders clinic office supplies
• Sells and tracks cosmetic products
• Distributes mail
• Prepares for next day scheduled appointments

Qualifications

Education

High school diploma or equivalent is required

Knowledge, Skills & Abilities

• 1-2 years of recent medical office experience or in a similar capacity is preferred.
• Proficient in basic computer functions.
• Ability to learn new software quickly.
• Must possess excellent customer service, communication and organizational skills.
• Ability to operate standard office equipment.
• Ability to type a minimum of 40 wpm is preferred.
• Must possess attention to detail.
• Ability to multi-task, prioritize appropriately, and work well both individually and as part of a team.
• Ability to respond positively to constructive feedback and direction from supervisors.
• Must demonstrate professional appearance and manner at all times.
• Must display a friendly, cheerful, tactful, and polite demeanor, and must be compassionate and caring in dealing with others.
• Ability to maintain confidentiality of information.