Job Description: 1. GENERAL POSITION INFORMATION Position Name: Patient Service Representative
Classification: Non-exempt, Part-Time, Non-Benefited
Compensation: $20.00-$22.50/hr
Work Hours: Monday - Friday, 3:00 pm - 6:30 pm
Department/Division: Clinical Services
Supervisor: Clinic Office Manager
2. POSITION SUMMARY The Patient Service Representatives (PSR) is the first point of contact for patients in the UWS clinic. The PSR supports clinic operations and ensures an excellent patient experience by:
1. Providing excellent service by phone, email, at check-in and checkout to enhance the patient's experience.
2. Supporting all aspects of registration and payment.
3. Fulfilling records requests. Assisting in clinician and intern scheduling and clinic inventory.
3. KEY RESPONSIBILITIES Patient experience (75%):
- Schedule new patients in person, by phone or voicemail follow-up.
- Check patients in for routine appointments.
- Register patients for new appointments. This includes ensuring all paperwork is completed.
- Accurately complete scanning and indexing within patient chart of completed documentation.
- Collect payment, when appropriate.
- Schedule patient follow-up appointments.
- Administer quality patient care surveys.
- Resolve patient complaints (when appropriate) or escalate patient complaints to the Clinic Office Manager.
- Maintain HIPAA compliance during patient interactions.
- Ensure updated front desk forms are implemented in a timely fashion.
Records request (15%):
- Follow established internal procedures.
- Maintain HIPAA compliance in medical record processing for patients. This includes both internal and external requests.
- Process incoming referrals from outside specialists and providers.
- Process outbound referrals post clinic visit for diagnostic, primary or specialty services.
Scheduling and inventory (10%):
- Assist the Clinic Office Manager in maintaining and modifying clinician and student intern schedules within the EHR.
- Complete inventory counts to ensure supplies and products are fully stocked and available within the clinic.
4. UWS CORE VALUES AND ASSOCIATED COMPETENCIES The following Core Values are integral to working at UWS. All employees, regardless of their position within the university, are expected uphold the Core Values and demonstrate associated competencies.
Best Practices: We maintain high standards by using and integrating evidence across multiple disciplines.
Curiosity: We are innovative, open minded, and forward thinking.
Inclusiveness: We are respectful, mindful, and welcoming of different ways of being, thinking, and doing.
Professionalism: We are responsible, respectful, and accountable.
Student-Focus: We work for the common good of students' academic and professional success.
Whole-Person Health: We promote physical, mental and emotional wellness in all facets of the UWS experience.
5. POSITION QUALIFICATIONS Education & Training: High school diploma or equivalent.
Experience: At least 3 years of customer service experience; at least 1 year of experience in healthcare preferred but not required.
Related Knowledge, Skills, & Abilities: Microsoft application proficiencies; EPIC EHR experience preferred but not required.
6. APPLICATION, SCREENING AND HIRING PROCESS: Screening of applicants will begin immediately, and the position will remain open until filled. To apply, please submit a resume and cover letter; you may attach your materials as Word or PDF documents.
Compensation & Benefits This opportunity is budgeted at $20.00-22.50 per hour base compensation. Additional compensation factors may impact total compensation. To learn more about our competitive benefits and additional rewards, including generous paid time-off, medical and dental insurance coverage, life and disability insurance, retirement plan with employer contribution, multiple flexible spending accounts, tuition reimbursement, click the link below.
University or Western States is an Equal Opportunity Employer.