Department: 09122 AMG Plainfield - Front End Staff
Status: Part time
Benefits Eligible: Yes
Hours Per Week: 20
Schedule Details/Additional Information: Office hours: Monday 7:15 am to 7:00 pm, Tuesday through Friday 7:15 am to 5:00 pm, 2 Saturdays a month 7:15 am to 12:30 pm
Address: 24508 W Village Center Dr. Plainfield, IL Office Hours: Monday 7:30 am to 7:00 pm, Tuesday through Friday 7:30 am to 5:00 pm, 2 Saturdays a month 7:30 am to 12:30 pm Part Time: 20 hours a week Major Responsibilities: - Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
- Billing Services: Ensures the collection of maximum possible fees at the time of service and accurate follow-up billing information on the patient and payer.
- Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.
Education/Experience Required: - High school diploma or equivalent.
- Required to pass 6 week MSO training program immediately after hire to be assigned to a practice.
- Two to three years customer service experience in a high-volume, high-stress environment.
- Experience handling difficult caller/customers/patients.
- Experience handling several tasks at once without mistakes or diminution of professional demeanor and customer service.
Knowledge, Skills & Abilities Required: - CRT/PC experience in a customer service setting.
- Working knowledge of the BAR and scheduling sections of the IDX system preferred.
- Strong interpersonal and telephone communication skills.
- Ability to solve problems posed by callers seeking referrals, appointments, billing issues and clinical information.
Physical Requirements and Working Conditions: - Ability to function in a high volume, multiple-task environment, possibly in a crowed or closely shared workspace.
- Exposure to ill patients.
- Ability to work under stressful conditions with demanding customers.
- Possible travel to various AMG practice sites or to ancillary settings for practicums, training programs and/or temporary assignment.
If position has direct patient care or direct patient contact the following lifting requirement supersedes any previous lifting requirement effective 06/01/2015.
Ability to lift up to 35 pounds without assistance. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.
Pay Range $19.45 - $29.20
Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including:
Compensation - Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
- Premium pay such as shift, on call, and more based on a teammate's job
- Incentive pay for select positions
- Opportunity for annual increases based on performance
Benefits and more - Paid Time Off programs
- Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Family benefits such as adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation's largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.