Job Title: Patient Service Representative - Registration
Shift: Day Shift
Reports to: Registration Manager
Status: Non-Exempt
Pay: To determine our range, we consider as many of the following data points as are available to us: external market salary survey data, internal data in terms of comparable roles and our budget for the position. What we have posted is our good faith estimate of what we expect to pay: $17-$21 per hour.
About the Role: As a Patient Service Representative, you'll be one of the first friendly faces patients see when they arrive. Working as part of our Registration team and reporting to the Registration Manager, you'll help check in patients, gather and update information, and support a smooth and welcoming experience for everyone who walks through our doors. You'll also lend a hand with phone calls, scheduling, documentation, and a variety of administrative tasks that help keep things running smoothly.
If you enjoy helping people, staying organized, and being part of a supportive team, this role is a great fit.
What You'll Do: - Welcome patients and visitors with a warm, professional greeting
- Help patients check in and complete any required paperwork
- Review and update patient records
- Verify insurance and authorizations
- Schedule, reschedule, and confirm appointments
- Accept and document payments (e.g., copays or balances)
- Answer phone calls, take messages, and direct calls appropriately
- Help maintain an organized, clean front desk and waiting area
- Support with additional administrative tasks as needed (like handling faxes or using patient portals)
What We're Looking For: - A friendly and professional communicator (both in person and over the phone)
- Someone comfortable using computers and learning new systems
- Strong attention to detail and organizational skills
- A team player who's flexible and proactive
- Experience in a medical office or with medical terminology is a plus-but not required
- Comfortable working evenings and potentially occasional overtime
Education & Experience: - High school diploma or equivalent
- Previous admin, customer service, or front desk experience is helpful
Other Qualifications: - You may be on your feet, walking, or sitting for extended periods
- Strong Computer Skills including use of information systems and google based programs preferred
- Must be able to lift up to 25 pounds if needed
- A calm and compassionate demeanor is important, especially in a fast-paced setting
Our Values: At GLMI, we believe in going above and beyond for our patients and each other. We strive to:
- Make each experience personal-with a warm smile and respectful service
- Own our work-by following through, staying organized, and being proactive
- Work as one team-offering support, communicating clearly, and celebrating wins
- Keep improving-by being open to feedback and seeking ways to grow