Patient Service Representative

Position Details

Req ID:

req19199

Position Title:

Patient Service Representative-Cardiology

Position Type:

Staff Full-Time

Position Number:

GS9783

OSU Campus:

Tulsa - Center for Health Sciences/OSU Medicine

Department:

Department of Medicine

Location Address:

1111 W. 17th St.
Tulsa, Oklahoma, 74107
United States

Hiring Supervisor:

Hiring Range:
(Contingent upon available funding):

15.00 - 16.88, Hourly

Work Schedule:

Typically 8 hours/day, 5 days/week

Faculty Appt Period:

Job Summary:

Job Summary:
The Patient Service Representative is primarily responsible for ensuringhigh quality customer service and continuation of care. The PatientService Representative is utilized in performing typical front office functionsand referrals. The Patient Service Representative is under the overall on-sitesupervision of the clinic supervisor.

Patient Service Representative must have knowledge of all areas related toinsurance and front office work. Excellent customer service skills andgood communication skills. Ability to multi-task while providing good patientcare. Good computer skills and ability to learn new computer systems asneeded. Primary skills include verbal and written communication withpatients to promote continuity of care and follow-up as well as daily retrievaland scanning/filing of clinical encounter forms and reports for use by clinicstaff during patient care activities.

Environmental Hazards:Possible exposureto hazardous material, hot and cold, blood borne pathogensPhysical Requirements:Ability to lift and carry 8-10 pounds, stoop, reach, stand, walk, finger, grasp, feel, talk, hear, see, and perform repetitive motions with or without reasonable accommodations.

Special Instructions to Applicants

IMPORTANT. APPLICANTS PLEASE READ.
For full consideration, please ensure all employment history is correct and complete. An Edit button (on the right) is available which allows you to add information.

In addition, OSU Medicine's Customer Service Philosophy is:

"We enrich lives by providing compassionate care and amazing service to every life we touch."

We achieve our service standards with employee behaviors centered on safety, courtesy, presentation, and efficiency.

Safety is:

-Be aware of environment
-Be intentional in your actions
-Ensure accuracy
-Mitigate potential hazards

Courtesy is:

-Welcome and actively engage in a friendly and respectful manner
-Be responsive, polite, and helpful
-Smile
-Demonstrate care and concern
-Show appreciation and say "Thank You"

Presentation is:

-Be professional
-Have a clean and neat appearance
-Maintain a clean and organized work area
-Remember what you represent at all times

Efficiency is:

-Respond to needs in a timely manner
-Organize and prioritize your work
-Be available and respect others' time
-Be innovative

Education & Experience

Position Qualifications:

Required:
- High School Diploma/GED
- Six (6) months related job experience in a medical office or equivalent

Skills, Proficiencies, and Knowledge:
- Strong interpersonal and communication skills
-Experience working withcomputers and software, performing data entry, answering the telephone, andscheduling appointments
-Ability to take telephone messages and have an understanding of medicalterminology
-Experience with Electronic Medical Records; EPIC highly desirable
-Experience with Insurance Authorization

Preferred:
- Experience with Electronic Medical Records; EPIC highly desirable