Patient Service Representative

Position Details

Req ID:

req19433

Position Title:

Patient Service Representative-Pediatrics

Position Type:

Staff Full-Time

Position Number:

630471

OSU Campus:

Tulsa - Center for Health Sciences/OSU Medicine

Department:

Pediatrics

Location Address:

1705 E 19th St ,
Tulsa, Oklahoma, 74107
United States

Hiring Supervisor:

Hiring Range:
(Contingent upon available funding):

15.00 - 16.88, Hourly

Work Schedule:

Typically 8 hours/day, 5 days/week

Faculty Appt Period:

Job Summary:

Position Summary:
Responsible for preparing appropriate paperwork for patient medical records, and accurate collection and updating of patient demographic and insurance information in the computer. Ensures verification of insurance via insurance websites or by calling the insurance company. Collects co-pays or receipts on the patient balance during the check in process. Assists with the referral/prior-authorization process. Professionally answers multi-line phone and handles calls accurately. Follows department standards while scheduling patient appointments. Excellent communication and customer service skills required during all encounters with OSU patients, as well as internal and external providers.

Environmental Hazards:
Possible exposure to hazardous material, hot and cold, blood borne pathogens.

Physical Requirements:
Ability to lift and carry 15 pounds, climb, balance, stoop, kneel, crouch, crawl, reach, stand, walk, finger, grasp, feel, talk, hear, see, and perform repetitive motions with or without reasonable accommodations.

Special Instructions to Applicants

IMPORTANT. APPLICANTS PLEASE READ.
For full consideration, please ensure all employment history is correct and complete. An Edit button (on the right) is available which allows you to add information.

In addition, OSU Medicine's Customer Service Philosophy is:

"We enrich lives by providing compassionate care and amazing service to every life we touch."

We achieve our service standards with employee behaviors centered on safety, courtesy, presentation, and efficiency.

Safety is:

-Be aware of environment
-Be intentional in your actions
-Ensure accuracy
-Mitigate potential hazards

Courtesy is:

-Welcome and actively engage in a friendly and respectful manner
-Be responsive, polite, and helpful
-Smile
-Demonstrate care and concern
-Show appreciation and say "Thank You"

Presentation is:

-Be professional
-Have a clean and neat appearance
-Maintain a clean and organized work area
-Remember what you represent at all times

Efficiency is:

-Respond to needs in a timely manner
-Organize and prioritize your work
-Be available and respect others' time
-Be innovative

Education & Experience

Position Qualifications:

Required:
-High school diploma/GED
-Some college or technical school in related field or 6 months relatedjob experience

Skills, Proficiencies, Knowledge:
Experience working with computers and software, performing accurate and efficient data entry, answering multi-line telephone, and scheduling appointments. Must have an understanding of medical terminology, work well under pressure in a fast paced clinical environment, and have the ability to learn new processes as required. Strong interpersonal and communication skills are required.

Preferred:
Six (6) months experience with Electronic Health Records preferred.