Patient Service Representative Looking to elevate your career? Join us.
Work Location: 537 Stonecrest Parkway, Smyrna, TN
Work Hours: Full-Time, 40 hours weekly, Monday-Friday, 8:30am-5:00pm, Rotating Saturdays 6:45am-12:00pm
Department Highlights: - Strong communication with technologist, radiologist, and leadership to create a positive patient experience.
- Team takes pride in their work and holds each other accountable in a positive and uplifting way.
- PSR's are valued as an essential part of the patient experience.
Here is what you will need: - High School diploma;
- Two years of healthcare registration or customer service experience preferred
- Basic knowledge of cash handling;
- Basic knowledge of medical terminology, preferred;
- Ability to read, write, and comprehend simple instructions and short correspondence;
- Ability to apply common sense understanding to carry out detailed but sometimes complex written or oral instructions;
- Ability to perform basic mathematic calculations: Ability to sit and/or stand for long periods of time;
- Experience using Microsoft Office Suite: knowledge of RIS software preferred
A Day in the Life of a Patient Service Representative: - Provide services and support for the following areas:
- Understands, promotes and demonstrates the Solis Way
- Greet patients in a professional and friendly manner;
- Completely and accurately register patients including: input of demographic and insurance information into our RIS (Radiology Information System) and verifying accuracy of existing information;
- Explain forms to patients and assist with form completion, via paper or tablet, as necessary;
- Process necessary paperwork by scanning documents that need to be linked to the patient's medical record and maintaining confidentiality;
- Responsible for collecting patient payments which can include explaining benefits given from
- insurance verification when necessary;
- Prepare paperwork for future appointments incorporating additional paperwork needed for
- specific exams or payors as necessary;
- Ensure all diagnostic tests have required orders, request as needed and follow-up on outstanding
- requests;
- Schedule and reschedule patients as necessary;
- Generate daily invoice journal at the end of each day and reconcile payments using Daily Reconciliation Report;
- Participate in front office training to stay abreast of front office policy and procedures
Why Solis Mammography? - A Great Place to Work for the third year in a row.
- Offer competitive benefits such as Medical, Dental, Vision, 401k, PTO, Paid Holidays, Backup Child/Adult Care as well as other unique benefits.
At Solis Mammography, our patient-focused culture is at the heart of every interaction. We deliver the care, compassion and high-touch experience that have made us a valued healthcare partner to the generations of women that we serve. As the nation's leader in breast health services, our commitment to providing excellence in patient care is realized at every level of our organization.