Join our team which is committed to the delivery of the highest quality healthcare service. We are seeking a full-time Operator who is self-motivated, energetic, and a take-charge individual.
Responsibilities: - Deliver high-quality customer service to all callers.
- Communicate pleasantly and professionally with callers under all circumstances.
- Answer and direct incoming calls through the Call Center efficiently, accurately, and per protocols
- Obtain and/or review all patient demographic information.
- Provide patients with appropriate appointments and/or route to appropriate support.
- Complete new patient registration through direct guarantor/patient contact to obtain required information.
- Update current patient accounts and insurance eligibility using EHR for same-day scheduled appointments.
- Utilize web-based applications to verify insurance eligibility upon each scheduling occurrence when necessary.
- Review balances and co-pay information
- Incorporate quality measures and goals into scheduling decisions when assisting callers with appointments.
- Keep current on staff directory, Health Center information, and Sixteenth Street events.
- Reception effectively as assigned.
- Use downtime and workload fluctuations effectively.
- Projects as specified by supervisor.
Qualifications: - High school diploma or GED
- Must have a pleasant attitude which communicates verbally.
- Clear speaking voice
- Handle high-stress environments.
- Familiarity with computers helpful
- Ability to relate well to people from diverse ethnic and cultural backgrounds.
- Bilingual required (Spanish/English)