Patient Service Representative

Join our team which is committed to the delivery of the highest quality healthcare service. We are seeking a full-time Operator who is self-motivated, energetic, and a take-charge individual.

Responsibilities:

• Deliver high-quality customer service to all callers.
• Communicate pleasantly and professionally with callers under all circumstances.
• Answer and direct incoming calls through the Call Center efficiently, accurately, and per protocols
• Obtain and/or review all patient demographic information.
• Provide patients with appropriate appointments and/or routes to appropriate support.
• Complete new patient registration through direct guarantor/patient contact to obtain the required information.
• Update current patient accounts and insurance eligibility using EHR for same-day scheduled appointments.
• Utilize web-based applications to verify insurance eligibilities upon each scheduling occurrence when necessary.
• Review balances and co-pay information
• Incorporate quality measures and goals into scheduling decisions when assisting callers with appointments.
• Keep current on the staff directory, Health Center information, and Sixteenth Street events.
• Reception effectively as assigned.

Qualifications:

1. High school diploma or GED
2. Must have a pleasant attitude that communicates verbally.
3. Clear speaking voice
4. Handle high-stress environments.
5. Familiarity with computers helpful
6. Ability to relate well to people from diverse ethnic and cultural backgrounds. Join our team dedicated to providing high-quality healthcare services. We are looking for a full-time Operator who is self-motivated, energetic, and can take charge.Join our team which is committed to the delivery of the highest quality healthcare service. We are seeking a full-time Operator who is self-motivated, energetic, and a take-charge individual.
   
   Responsibilities:
7. Deliver high-quality customer service to all callers.
8. Communicate pleasantly and professionally with callers under all circumstances.
9. Answer and direct incoming calls through the Call Center efficiently, accurately, and per protocols
10. Obtain and/or review all patient demographic information.
11. Provide patients with appropriate appointments and/or routes to appropriate support.
12. Complete new patient registration through direct guarantor/patient contact to obtain the required information.
13. Update current patient accounts and insurance eligibility using EHR for same day scheduled appointments.
14. Utilize web-based applications to verify insurance eligibilities upon each scheduling occurrence when necessary.
15. Review balances and co-pay information
16. Incorporate quality measures and goals into scheduling decisions when assisting callers with appointments.
17. Keep current on the staff directory, Health Center information, and Sixteenth Street events.
18. Reception effectively as assigned.

Qualifications:

1. High school diploma or GED
2. Must have a pleasant attitude that communicates verbally.
3. Clear speaking voice
4. Handle high-stress environments.
5. Familiarity with computers helpful
6. Ability to relate well to people from diverse ethnic and cultural backgrounds. Join our team dedicated to providing high-quality healthcare services. We are looking for a full-time Operator who is self-motivated, energetic, and can take charge.