Healthcare Recruiters seeks a full-time onsite Patient Concierge for our client's fertility clinic in Los Angeles. This role is responsible for ensuring that the front office of the organization is running at the highest level of quality of service and efficiency for both the clinic and the patients.
URGENT HIRE - Not accepting out of state or in state relocatable candidates.
Front Office Responsibilities
• Welcomes all incoming and exiting guests in a friendly and professional manner.
• Ability to multi-task and handle several priorities at once.
• Completes all patient documentation with complete accuracy.
• Maintains lobby/front desk cleanliness and organization, including keeping water, coffee supplies, etc., full for patient use.
• Responsible for handling incoming phone calls related to scheduling, initial billing inquiries, and other concerns in a professional and courteous manner.
• Must ensure that all relevant cancellations are promptly rescheduled.
• Collects mail daily and scans to the correct department.
• Scans documents and uploads them into patient charts.
• Collects and posts patient payments daily.
Patient Care Responsibilities
• Utilizes the EMR software to schedule appointments for patients by matching physician availability with patient's preferences in terms of location, date, and time.
• Communicates as needed with physicians/clinicians and other staff about any patient concerns/issues related to scheduling.
• Consults with Coordinators about any system and/or scheduling problems.
• Calls and confirms appointments for the next day.
• Maintains professionalism, flexibility, courtesy, and high attendance standards.
• Works cooperatively and maintains communication with all team members including physicians, other clinical staff and ancillary staff, patient representatives and administrative staff.
• Maintains confidentiality of all facility and patient information as required by facility policy.
• Attends and/or maintains unit-based staff meetings, required safety training and yearly education/competency requirements.
Education/Skills/Experience
• Requires a high school diploma or state approved equivalent but some college is strongly preferred.
• Minimum 1 year minimum of medical office/clinic or healthcare facility experience is required.
• Strong sales acumen to increase patient retention.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.
• Ability to comprehend and follow instructions delivered in written, verbal, or diagrammatic form.
• Skilled in analyzing and resolving problems that involve multiple concrete variables within standardized situations.
• To perform this job successfully, an individual should have basic typing skills and computer knowledge (Windows/Office 2003). eClinicalWorks EMR experience is a plus.
• Self-directed and able to work independently and as part of a team.