Description In this role, you will interface with patients, families, and referring physicians in the coordination of all patient care services.
Major duties include but not limited to:
- Acting as a liaison for the patients and physicians in the practice, assisting patients within the healthcare system,
- Facilitating communication with referring providers.
- Referring patient to appropriate resources, providing following up through telephone and EPIC/Care Connect, telephone and email triage of patient-related issues.
- Coordination of appointments.
- Diagnostic testing and procedure for patients
- Interfacing with insurance authorization process.
- Data entry and maintenance of the center's patient database
- Provide light administrative support to faculty/staff. Interface with vendors.
Salary Range: $29.42 - $42.14/hourly
Qualifications Required:
- Skill in setting priorities which accurately reflect the relative importance of job responsibilities.
- Ability to establish and maintain and productive working relationships with Faculty, Staff, Administration and patients from various social, cultural and economic backgrounds.
- Ability to creatively integrate competing demands into a productive working environment.
- Skill in verbal communications to clearly convey complex problems in both formal and informal situations.
- Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health
Preferred:
- Knowledge of specific specialty practice and workflows.
- Working knowledge of patient related policies and procedures as well as a thorough understanding of the University system and it services and programs.
- Knowledge of hospital computer system, and personal computer systems and the various software products to perform administrative work.
- Able to effectively communicate via email and other written modalities.
- Familiarity and knowledge of authorization process & managed care programs