Summary
The Patient Service Representative is an ambassador and point of contact for practices and patients in our community. This position serves as the primary point of contact for patients, acting as an information conduit between patient and provider practices and coordinating ancillary services associated with patient health care needs.
Essential Duties and Responsibilities
- Supports and promotes the mission and values of Covenant Health Ministry.
- Ask for and collect payment due at the time of service up to and including duties such as running estimates, copay collection, co-insurance collection, and past due amount collection.
- Models AIDET behaviors.
- Welcomes patients, inquires to understand the reason for visit, and gathers demographics and insurance information.
- Communicates process and timeline, announces patient to nurse/MA, and follows up as needed.
- Manages patient appointments/physician schedules to minimize patient wait time and maximize patient flow and customer service.
- Schedules appointments according to patient preference
- Gather enough information to determine the priority of the visit and schedule the appropriate length of time.
- Call patients at least 48 hours in advance of appointment as a courtesy reminder
- Maintains required licenses, certifications, and competencies, and completes annual compliance courses on time.
- Other duties as consistent with this role.
Job Requirements
Job Knowledge and Skills
- Strong interpersonal and customer relation skills.
- Strong verbal and written communication skills.
- Strong computer and telephone skills.
- The ability to speak, read, write, and understand written instructions in English is required.
Education and Experience
- High school diploma or GED required; associate degree preferred.
- Minimum of one-year, direct experience preferred.