Patient Service Representative - CARS Cayuga Health System began by joining two longstanding, independent hospitals into a cohesive health-care network providing seamless, comprehensive, community centered care for the residents of central New York. With the recent affiliation of Arnot Health and the establishment of Xtensys, an organization focused on the integration and strategic operations of this expanding health system, we are poised to become the premier care organization across New York.
Patient Services Representative is a unique position that varies daily based on the clinical or clerical staffing needs of the practice. Duties often include supporting the providers in the practice with clinical activities and direct patient care as well as assisting patients and staff with the administrative and clerical needs of the practice.
Roles and Responsibilities: - Maintain client confidentiality at all times.
- Greet clients, collect payments and/or insurance information, and direct them using appropriate and respectful customer service skills.
- Complete the enrollment of new clients and obtain all necessary consents/documentation required per the regulations and policy.
- Answer phones and transfer calls to requested provider or assist caller with needed information, retrieve detailed messages and relay to appropriate staff.
- Collaborate with interdepartmental services to verify patient demographics, procedural ordering, and service authorization.
- Coordinate with corresponding clinics to schedule all client appointments.
- Reconcile provider and schedules with procedural unit schedules and verify appropriate block utilization.
- Create and organize all aspects of patient charts, generate reports as requested, and maintain adequate levels of office supplies.
- Manage the operations of the front desk of the department, provide a welcoming forward-facing demeanor for all incoming outpatients and provider requests.
- Perform clerical tasks including but not limited to scanning and tracking of documents, as well as coordinating all incoming and outgoing mail.
- Serve as an effective member of the team, being helpful to others at all times.
- Other duties as assigned
Required Skills and Experience: - High School Diploma, or equivalent experience
- Proficient in Microsoft Office Suite
- Strong interpersonal skills with experience in customer service
- Good time management and prioritization skills
Preferred Skills and Experience: - Previous medical office experience
- College-level training/education in a healthcare support field
- Previous EMR use/training
- Experience with Electronic Medical Record Systems such as Meditech, Medent, and Epic
- A basic understanding of addiction and chemical dependency treatment
Physical Requirements: - In writing an ADA compliant job description, please work with your HRBP or TA Partner to complete a physical demands analysis using the associated ADA Compliant language guide and considering:
- Purpose and Essential Functions
- Physical / Sensory / Cognitive Needs
- Critical Weights and Measures
- Environment Exposures
- Physical Expectations of the Role
- Time Allocation / Frequency of Tasks
Location and Travel Requirements: - Onsite at 334 W. State St.
- Shifts generally scheduled between 6:15am and 5pm M-F. Clinic open Saturdays 8am-12:30pm. Will be expected to work some Saturdays if not initially assigned.
Pay Range Disclosure: Cayuga Health System and its affiliates are committed to treating all patients, providers, staff and volunteers equitably and with dignity, ensuring the highest levels of safety, care and respect, and striving to recognize and overcome biases and policies that contribute to disparities in healthcare access, equitable care and positive health outcomes for all.
We are proud to be an Equal Employment Opportunity employer, supporting the growth and health of our employees and community by embracing the rich diversity, needs and circumstances of all peoples and prioritizing opportunities to build a diverse and inclusive workplace. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable protected characteristics.
If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact the Cayuga Health Talent Acquisition team at .
I certify that the information contained in this application is correct and complete to the best of my knowledge. I understand that any falsification or omission of information may disqualify me from further consideration for employment or, if hired, may result in termination. In consideration for my employment, I agree to abide by the rules and regulations of the company, which rules may be changed, withdrawn, added, or interpreted at any time, at the company's sole option and without prior notice to me.
I understand that any hiring decision is contingent upon my successful completion of all of the Company's lawful pre-employment/post-offer checks, which may include a background check, drug screen, employment references, and licensing review. If I am made a conditional offer of employment, I agree to execute any consent forms necessary for the Company to conduct its lawful pre-employment/post-offer checks. Such checks will not be conducted until allowed under applicable federal, state, and local law. I understand if I have a criminal background, it will not automatically disqualify me from employment unless otherwise required by law. I agree to execute any consent forms necessary for the Company to conduct its lawful pre-employment checks.
I also understand that the Company is a drug and alcohol-free workplace and has a drug and alcohol testing program consistent with applicable federal, state, and local law. I understand that after a conditional offer of employment, I must submit to and pass a pre-employment drug test as a condition of employment.