Patient Service Representative

As the Patient Service Representative - Medical Billing
If you're ready to explore the next step in your career:
You'll enjoy
Career Opportunities - Tons of growth opportunities for your career
Standard Hours - 100% in office role. Monday-Friday (8:00a-5:00p)
Competitive Pay - $18.00+ an hour
Expedited Interviews - Access to additional Resume support and pre-interview questions
Great Benefits - Take advantage of a Blue Cross Blue Shield benefits package (Dental, vision, 401k)
Top Local Company - Join one of the largest employers and offices within the state of Maryland.

A day in the role

Performs job in accordance with Company mission, vision and goals.
Exercises confidentiality in all areas, abiding by HIPAA rules and regulations.
Assists patients with inquiries related to their accounts, billing, insurance information, payment plans, and reimbursements.
Resolves patient concerns in accordance with established policies, procedures, and guidelines.
Manages high-volume patient inquiries regarding bills, providing timely and effective solutions.
Communicates with patients in a consistently positive and helpful manner.
Collaborates with internal teams to ensure seamless communication and resolution of patient issues.
Makes outbound calls related to patient collections.
Updates patient files with address changes, contact information changes, etc., as needed.
Reviews patient's insurance and eligibility to ensure accuracy.
Ensures first call resolution for all applicable calls. Escalates/routes appropriate calls/tasks to proper recipient(s) for resolution.
Communicates electronically with patients/customers via online portal or other Company communication methods.
Checks and responds to work e-mail on a regular basis throughout the workday.
Participates in and complete all required trainings and in-services.
Performs other duties as assigned.

Necessary Skills and Strengths:
Customer Service Medical Terminology EMR/EHR Systems Patient Service Inbound Calls EOBs Medical Bills Collections Insurance Verifications and Authorizations Multi-Tasking Health CSR Epic
Core Experience:

Medical Receptionist
Medical Call Center
Patient Financial Representative
Medical Billing Knowledge
Insurance Payer Knowledge
EMR Experience
Pay and Benefits
The pay range for this position is $18.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Annapolis,MD.
Application Deadline
This position is anticipated to close on May 19, 2025.
About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.