Role Overview:
This position serves as the initial point of contact for patients and handles a variety of communication channels, including phone calls, electronic messages, and web-based inquiries. Key responsibilities include:
- Answering, screening, and routing incoming and outgoing communications using a call management system
- Responding to general inquiries and escalating as needed to appropriate personnel
- Sending messages to staff via text, voice, or email
- Scheduling and confirming initial and follow-up medical appointments
- Registering patients, verifying insurance, and providing financial estimates
- Performing accurate data entry, maintaining data integrity, and reconciling records as needed
Must-Haves:
- High school diploma or equivalent
- Minimum of two (2) years of experience in a call center, customer service, or healthcare environment
- Strong interpersonal skills
- Ability to multitask in a fast-paced setting
- Excellent verbal and written communication skills
Preferred Qualifications:
- Vocational certificates related to healthcare (e.g., appointment scheduling, registration, insurance verification, medical assisting)
- Associate or bachelor's degree in healthcare, business, or operations is strongly preferred