Patient Service Representative

Part-time, 16 Hours/weekM-F Days, 9AM-530PMOnsite Akron, OH Summary:

The Patient Service Representative provides a comprehensive set of business, financial and appointment-related services including visit preparation, patient arrival and departure functions, payment functions and creating a positive patient experience.

Responsibilities:

•  Develops and maintains positive relationship with patients and families by greeting and providing prompt and caring response to questions, requests, etc.
•  Performs point-of-service activities visit preparation, co-pay collection, patient tracking and other duties as assigned under the direction of the supervisor.
•  Schedules patient visits or other diagnostic testing utilizing hospital procedures and resources.
•  Manages third-party payors and collection of co-pays.
•  Follows through on routine tasks and general office duties, i.e., faxing, copying, filing, mailings, promptly returning phone calls, taking and distributing messages, and etc.
•  Responsible for ensuring appropriate front desk inventory is maintained and communicating the need to appropriate staff member.
•  Provide for smooth running of office by setting and revising priorities based on workload and anticipating needs and deadlines.
•  Ensure overall department appearance including the cleanliness of the work area and waiting room as needed.
•  Participates in clerical and administrative cross coverage efforts as needed.
•  Ensure HIPAA compliance is followed.
•  Other duties as required. Other information:

Technical Expertise

•  Experience working in a general office setting (clerical or administrative duties in an office setting) is preferred.
•  Experience working in a healthcare environment is preferred.
•  Experience in computerized scheduling system preferred.
•  Knowledge of medical terminology preferred.
•  Excellent interpersonal skills to communicate effectively via telephone or face-to-face with patients, patient families, physicians and other staff members within the facility.
•  Strong organizational skills with the ability to effectively prioritize multiple tasks. Ability to perform basic math skills to process insurance co-payments.
•  Experience working in -Microsoft Office (Outlook, Excel, Word) or similar software is required. Education and Experience

•  Education: A high school diploma or equivalent is required.
•  Certification: None.
•  Years of relevant experience: Relevant (clerical or administrative duties in an office setting) experience is preferred.
•  Years of experience supervising: None. Part Time

FTE: 0.400000

Status: Onsite