Patient Service Representative 2

This incumbent is responsible for sustaining an environment of intrinsic good will for the practice while providing optimum services to patients and visitors. This position will float to all Hospital Operations business units to perform a variety of duties, providing front desk office support, patient registration, patient discharge support, patient related hospitality and call center support, for the assigned department/clinical team within the Hospital Operations, including various shifts and length of assignments.

Percentages of time allocated to functions in this position description are a guideline only. Individual assignments and time actually worked in each functional area may vary based on the department's operational needs.

Apply By May 2, 2025 at 11:59 PM

Minimum Qualifications - For full consideration, applicants are encouraged to upload license and/or certification if required of the position
•   High School / GED equivalent or related work experience
•   Interpersonal skills to establish and maintain effective working relationships with all co-workers; to consistently interact with patients and other members of the public with patience, courtesy and professionalism, both in person and on the telephone; and to effectively respond to individuals who may be angry or upset.
•   Ability to efficiently use computer system applications for all functions required for this position, including electronic mail, spreadsheets, word processing, and medical office management, (i.e. scheduling, template maintenance, maintenance of demographic and insurance information).
•   Typing skills sufficient to use computer keyboard for timely and accurate input and production.
•   Writing skills, using proper English grammar, spelling and punctuation, sufficient to compose messages and/or routine correspondence, which is clear, concise and easy to understand.
•   Bookkeeping skills sufficient to maintain accurate records of patient financial transaction, prepare related financial reports, balance cash box, and prepare deposits.
•   Organizing skills to establish priorities for own work within stated guidelines; respond flexibly to changes in priorities; and maintain work effectiveness in a setting with a high volume of patient activity and frequent interruptions.
•   Knowledge of practices and protocols related to medical office procedures, (i.e. medical terminology, appointments, medical records, insurance verification, cashiering, billing, etc.)
•   Filing skills to maintain logs and files of information in alphabetical, chronological and/or numerical order, such that it is current and easily retrievable. Knowledge of all pertinent laws, regulations, and guidelines governing medical records; confidentiality, privacy, and provision to others, including HIPAA.
•   Knowledge of health care insurance systems, which may include Medi-Cal, MediCare, HMO, PPO, fee-for-service, county funded coverage, and worker's compensation, sufficient to properly obtain and track authorizations, appoint patients, make referrals for consults, diagnostics and ancillary services, coordinate hospital services, complete and submit billing documentation, and explain provisions and requirements to patients.
•   Knowledge of ICD-10, CPT and HCPCS coding sufficient to identify services performed; including diagnoses, procedures, and supplies. Preferred Qualifications
•   Prior medical setting and/or hospital experience
•   Experience with medical insurance verification within a medical environment
•   At least two (2) years of customer service and/or call center experience
•   Experience performing appointment scheduling and patient registration Key Responsibilities
•   50% - Coordination of Medical Office Services
•   50% - Additional Job Functions Department Overview

At the UC Davis Health Roseville clinic care is provided to patients of all ages across a wide range of medical needs. The clinic offers comprehensive services, including primary care, pediatrics, radiology, and a full laboratory. In addition, subspecialties include pediatric cardiology, neurology, nephrology, integrative medicine, cardiology, endocrinology, allergy, obstetrics/gynecology, urogynecology, rheumatology, dermatology, and MOH's surgery.

Department Specific Job Scope

At the UC Davis Health Roseville Clinic, the Patient Service Representative plays a vital front-line role in ensuring a seamless and welcoming experience for patients receiving care across a diverse range of specialties. The PSR is responsible for registering patients, accurately verifying insurance and eligibility information, and coordinating appointment scheduling across multiple departments and specialties. This position requires a working knowledge of various payer types and referral processes, along with strong communication skills to effectively support patients and providers. The PSR must ensure that all patient interactions-whether in person, by phone, or electronically-reflect UC Davis Health's standards for service excellence and contribute to efficient clinic operations. Due to the wide range of services offered, the PSR must demonstrate flexibility, attention to detail, and a commitment to supporting continuity of care in a fast-paced, multidisciplinary medical environment.

P osition Information
•   Salary or Pay Range: $ 26.01 - $32.27
•   Salary Frequency: Hourly
•   Salary Grade: 265
•   UC Job Title: MED OFC SVC CRD 2
•   UC Job Code: 009213
•   Number of Positions: 1
•   Appointment Type: Staff: Career
•   Percentage of Time: 100 %
•   Shift (Work Schedule): Tuesday - Friday 8:00 am - 5:00 pm
•   Location: UCDMG Roseville II (PCN144)
•   Union Representation: EX-Patient Care Technical
•   Benefits Eligible: Yes
•   This position is 100% on-site
•   This position is not eligible for H-1B visa sponsorship. Benefits

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules by visiting either our handy Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page .

If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations and learn about collective bargaining at UC:

• High quality and low-cost medical plans to choose from to fit your family's needs

• UC pays for Dental and Vision insurance premiums for you and your family

• Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave

• Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement

• Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement

• Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement

• Access to free professional development courses and learning opportunities for personal and professional growth

• WorkLife and Wellness programs and resources

• On-site Employee Assistance Program including access to free mental health services

• Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage

• Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles

• Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here

• UC Davis cares about building a community, which is why we provide resources to enhance diversity, equity and inclusion as well as Employee Resource Groups (ERGs) to support our staff

Physical Demands
•   Standing - Frequent 3 to 6 Hours
•   Walking - Frequent 3 to 6 Hours
•   Sitting - Frequent 3 to 6 Hours
•   Lifting/Carrying 0-25 Lbs - Occasional Up to 3 Hours
•   Lifting/Carrying 26-50 lbs - Occasional Up to 3 Hours
•   Lifting/Carrying over 50 lbs - Occasional Up to 3 Hours
•   Pushing/Pulling 0-25 Lbs - Occasional Up to 3 Hours
•   Pushing/Pulling 26-50 lbs - Occasional Up to 3 Hours
•   Pushing/Pulling over 50 lbs - Occasional Up to 3 Hours
•   Bending/Stooping - Occasional Up to 3 Hours
•   Squatting/Kneeling - Occasional Up to 3 Hours
•   Twisting - Occasional Up to 3 Hours
•   Climbing (e.g., stairs or ladders) - Occasional Up to 3 Hours
•   Reaching overhead - Occasional Up to 3 Hours
•   Keyboard use/repetitive motion - Continuous 6 to 8+ Hours Mental Demands
•   Sustained attention and concentration - Frequent 3 to 6 Hours
•   Complex problem solving/reasoning - Occasional Up to 3 Hours
•   Ability to organize & prioritize - Frequent 3 to 6 Hours . click apply for full job details