Patient Service Coordinator

The School of Medicine Comprehensive Care Practice is seeking a Patient Service Coordinator (PSC) to be responsible for checking patients in for their appointments, checking patients out, assigning follow up appointments if necessary, verifying insurance, collecting payments, processing referrals and answering phones. The PSC is also responsible for assisting providers as needed. The successful candidate will have the ability to multitask while providing customer service to patients or others, assisting providers, and entering information into the scheduling system.

• Provide friendly, courteous and confidential assistance to patients and their family members/representatives.
• Follow HIPPA guidelines at all times.
  
• Use EPIC system for patient registration, scheduling, check-in, check-out, processing referrals and to communicate patient messages to providers. Input insurance information accurately.
  
• Handling the in-basket messages sent to the Front Desk Pool.
  
• Checking Right-fax and forwarding to proper provider/staff. Sending faxes through Right-fax.
  
• Schedule pre-op appointments and make sure the orders from referring providers have been received.
  
• Fill vacant appointment slots due to cancellations.
  
• Verify Medical Assistance eligibility via the Electronic Verification System (EVS).
  
• Verify all other insurances using RTE in EPIC.
  
• Check eligibility for grant patients prior to arriving patient for visit.
  
• Verify demographic information (address and phone number), and insurance information at each visit and make necessary corrections.
  
• Scan picture ID and insurance card into EPIC at first visit and verify at all subsequent visits.
  
• Call insurance company if information on insurance card is incorrect.
  
• Collect patient payments and issue receipts. Keep cash locked in personal drawer. After last patient has been checked in and/or before leaving for the day, cash drawer in Epic is to be verified and closed and cash is to be taken to supervisor or MOC for processing.
  
• Report deceased patients to supervisor or MOC.
  
• Assist with special projects.
  
• Prepare and mail missed appointment letters (at provider's request) and appointment cancellation letters when unable to inform patient via phone.
  
• Answer phones on a rotating basis and provide appropriate information to callers. Take messages for providers. Assist with answering the phones whenever needed.

• Call transportation services for patients.
  
• Inform Administrative Coordinator when the parking voucher supply is running low.
• Process outside agency forms completed by providers.
• At the end of the day make sure all patients who did not present for a scheduled visit are either cancelled or no showed.
  
• Scan paperwork into EPIC daily and save to appropriate area.
  
• Ensure windows and cabinets are locked at end of shift.

• Send morning email to staff and supervisors with assigned duties for the day.

• Other duties as assigned.

• High School Diploma or graduation equivalent.
• One year work experience in a similar service-oriented industry required.
• Experience using a computer, copy machine and the ability to prioritize duties.

• Customer Service experience in a medical setting.
• Experience using Epic preferred.
• Knowledge of medical insurance coverage and medical terminology preferred.

Classified Title: Patient Service Coordinator
Job Posting Title (Working Title): Patient Service Coordinator
Role/Level/Range: ATO 40/E/02/OD
Starting Hourly Pay Rate Range: Min $16.00 - Max $28.50 HRLY ($16.00/hour targeted; Commensurate with experience)
Employee group: Full Time
Schedule: M-F 8:30-5:00
Exempt Status: Non-Exempt
Location: Johns Hopkins Bayview
Department name: -SOM DOM Bay Addiction Medicine
Personnel area: School of Medicine

Total Rewards
The referenced salary range is based on Johns Hopkins University's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here:

Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines:
JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.

The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion .

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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Accommodation Information

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at . For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit accessibility.jhu.edu .

Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. The COVID-19 vaccine does not apply to positions located in the State of Florida. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. For additional information, applicants for SOM positions should visit and all other JHU applicants should visit .

The following additional provisions may apply, depending on campus. Your recruiter will advise accordingly.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

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