Patient Navigator

Description
POSITION SUMMARY: -Responsible for managing, coordinating and integrating all Care Coordination services within CHRISTUS St. Vincent Health System. - Provides Care Coordination services to patients based on person-centered acuity and coordinates patient in hospital or clinic setting. Contributes to a cooperative and accountable working relationship with other members of the Care Coordination system staff toward the goal of providing continuous high quality services to patients. - Promotes optimal person-centered care that supports and empowers individuals, respects individual choices and meets health care needs of patients. - Works side-by-side with clinical leaders in the development and implementation of protocols. - May work in traditional clinic setting and/or in a training environment (residency program) or other areas as assigned.

Requirements
EDUCATION: Registered Nurse, BSN in Nursing, preferred.

CERTIFICATION/LICENSES: -Current New Mexico Nursing License

SKILLS:

•   Considerable knowledge of health care facilities, policies and issues, and of the full spectrum of community patient care services

•   Considerable knowledge of health care and social management principles

•   Ability to coordinate various functions and activities for maximum cooperation and integration of services providers and persons receiving care within a clinic for continuum of care services

•   Ability to direct, instruct and advise staff, and to receive and effectively react to day-to-day problems

•   Ability to utilize strong communication skills, both written and oral, and effectively demonstrate an interactive style of care coordination

•   Ability to understand and implement sensitivity and culture of care measures appropriate to a diverse population

•   Ability to work with various levels of the CHRISTUS organization including clinical, financial, administrative and medical staff.

EXPERIENCE: Minimum of two years of experience in a health care setting and related experience with quality, care coordination and population health preferred. -

NATURE OF SUPERVISION:
-Responsible to: Manager of Population Health, Director of Ambulatory Patient Care Services

ENVIRONMENT:
-Bloodborne pathogen: - Multiple settings and variable unpredictable situations including inpatient, specialty and primary care settings

PHYSICAL REQUIREMENTS: Ability to move around settings of care. - Requires close work, good vision, dexterity to write as well as to use computer keyboard. - Ability to handle stressful situations. Most possess and demonstrate excellent customer service skills.