Patient Intake Coordinator

Medical Company in Northbrook, IL is seeking a Patient Intake Coordinator to become a part of our Customer Service team. Patient Intake Coordinator manages the initial patient enrollment process, gathering information, ensuring accurate records, coordinating patient care and the daily operations of the cardiac device testing department. The goal is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction. Qualifications: Minimum of 5 years experience in medical/healthcare field; EMT experience preferred Strong organizational skills Excellent written and verbal communications skills Key Responsibilities: Manage incoming calls Problem solving Identify and assess customers' needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Handle customer requests, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, as well as all documentation Follow communication procedures, guidelines and policies Take the extra mile to engage customers Required Qualifications and Skills: Minimum of 5 years experience in medical/healthcare field; EMT experience preferred Data entry skills speed and accuracy will be assessed Strong phone contact handling skills and active listening Familiarity with CRM systems and practices helpful Passing a test recognizing good vs poor quality EKG tracings Proven customer support experience or experience as a client service representative Strong phone contact handling skills and active listening Customer orientation and ability to adapt/respond to different types of characters Ability to multi-task, prioritize, and manage time effectively Excellent communication skills Job Type: Full-time PLEASE NOTE: THIS IS AN ON-SITE POSITION AT OUR NORTHBROOK OFFICE. THIS IS NOT A REMOTE POSITION. Company offers PTO, 401K matching and health/vision/dental insurance.