ABOUT US:
Biodesix is a leading diagnostic solutions company, driven to improve clinical care and outcomes for patients. Biodesix Diagnostic Tests support clinical decisions to expedite personalized care and improve outcomes for patients with lung disease. Biodesix Development Services enable the world's leading biopharmaceutical, life sciences, and research institutions with scientific, technological, and operational capabilities that fuel the development of diagnostic tests, tools, and therapeutics.
Our Mission: Transform patient care and improve outcomes through personalized diagnostics that are timely, accessible, and address immediate clinical needs.
Our Vision: A world where patient diseases are conquered with the guidance of personalized diagnostics.
For more information, please visit .
OBJECTIVE OF THE POSITION:
The Patient Inquiry Specialist is a billing system and billing process expert with a competent overview of the Biodesix tests, organization and billing policies / aligned processes. This team member serves as the initial point of contact within Biodesix for most stakeholders desiring additional information about their Biodesix tests, billing and financial aid programs and processes and is comfortable guiding stakeholders through expectation setting for their claims experience with Biodesix, from Test Order through billing. The Patient Support Specialist will be able to navigate all applicable Biodesix computer and phone / CRM systems and processes to provide timely and accurate responses to predominantly patient questions.
RESPONSIBILITIES:
- Answer incoming stakeholder phone calls, e-mails and other customer contacts within Biodesix.
- Diligently pursue accurate and timely first touch resolution to patient enquiries on billing. This can include collaborative review with Billing Specialists as subject matter experts.
- Diligently and accurately answer non-clinical stakeholder questions on Biodesix testing.
- Delegate incoming calls that require escalation to an appropriate team member, or team following QMS policies and procedures, where applicable
- Timely and accurately communicate and execute on the Biodesix Financial Assistance program process
- Work with those patients that are selected for FPP audit to collect the appropriate data, provide to audit reviewer and communicate results of audit to patient.
- Work with patient interaction team to resolve patient interactions and escalated complaints, as applicable to the billing process
- Refer actionable claims requests to the appropriate Billing team members on behalf of the customer.
- Review and generate patient statements.
- Guide payment processes and support payment acceptance directly.
REQUIREMENTS:
- Superior understanding of the Biodesix medical billing process, billing systems and US medical insurance, including how to access, interpret and review eligibility, Benefits, EOBs and claims status detail
- Working understanding of Microsoft Excel and associated MS Office programs
- Calm and compassionate phone demeanor, able to diffuse situations and escalate appropriately
- Detail oriented
- Attention and adherence to good documentation practices (GDP) in all aspects of the role
- Ability to multi-task and balance competing demands in a hectic environment and call volume time periods
- Acts with urgency to meet department SLAs and delivers excellent customer experience
EDUCATION AND EXPERIENCE:
- 2-5 years operational experience in medical billing and systems.
- 2-5 years phone based customer service experience, preferred.
- Experience with Quadax billing software and/or Sales Force software, a plus.
- Spanish language fluency preferred but not required.
JOB LOCATION
Louisville, CO Hybrid 3 Days On-Site
COMPENSATION:
We are excited to provide:
- Hourly rate starting at $23.03
- Discretionary Bonus opportunity
- Comprehensive health coverage: Medical, Dental, and Vision
- Insurance: Short/Long Term Disability and Life Insurance
- Financial benefits: 401(k), Flex Spending Account
- 120 hours of annual vacation
- 72 hours of paid sick time off
- 11 paid holidays + 3 floating holidays
- Employee Assistance Program
- Voluntary Benefits
- Employee recognition program
Individual base compensation is based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related aspects.
Biodesix is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.