Role and Responsibilities
The Patient Implant Care Coordinator will greet patient, answer phones, schedule appointments and provide cost estimate and collect patient financial responsibility. The Patient Implant Care Coordinator will also manage the doctors schedule and any communications with patient and referring offices.
- Provides concierge level customer service while interacting with patients, referring offices, and team members over the phone, in person, or via electronic communication.
- Updates and maintains patient insurance information.
- Maintains doctor schedule to ensure efficient use of the doctor's time.
- Partners with clinical team to ensure excellent patient experience.
- Adheres to deadlines and prioritize work against the patient schedule.
- Collects payments from patients in an effective and professional manner.
- Understands doctor treatment recommendations and develops treatment plans from diagnosis.
- Effectively communicates treatment options and associated costs to the patient.
- Maintains confidentiality of all information in accordance with HIPAA.
- Performs other related duties as assigned.
Education and Experience
- Highschool diploma or equivalent required.
- Two years of customer service experience required.
- Medical or dental experience preferred.
Skills and Abilities
- Understanding of dental terminology.
- Friendly, inviting, and professional personality and presence.
- Basic office skills such as typing and filing.
- Good organizational skills.
- Attention to detail.
- Leadership and problem-solving skills.
- Effective communication skills.
- Ability to work cross functionally with other team members.
Core Benefits & Wellness
Medical (including Virtual Care), Dental, and Vision Coverage
Employee Assistance Program (EAP)
Uniforms/Scrubs provided
Financial Well-Being
Competitive pay, Bonus potential, and annual merit reviews
401(k) Plan w/Company Match
Health Savings Account (HSA) with HDHP health plans
Life Insurance
Basic and Supplemental Life Insurance
Spouse and Child Life Insurance
Time Off, Disability And Leave Of Absence
Paid Vacation (Starting at 2 weeks) and 6 Annual Paid Holidays
Short Term Disability Plan
Long Term Disability Plan
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