Patient Coordinator

Must Haves:

• High school diploma or equivalent required.
• 2+ years of previous experience in front medical office receptionist experience with insurance forms and scheduling.
• Proficiency with computer systems and Microsoft Office (Outlook, Word, and Excel).
• Ability to handle day to day work challenges confidently; willing and able to adjust to multiple demands, shifting priorities.

Day to Day:

• Greets patients and visitors to the clinic in a prompt, courteous and professional manner.
• Checks in patients and informs clinical staff of patient arrival.
• Provides and explains paperwork for the patient to complete prior to examination.
• Collects, proofs for completeness, and scans/files patient forms. Updates demographics and insurance information in the system.
• Answers phone calls in a prompt, courteous, professional manner. -
• Answers, screens, and responds to routine questions via phone, electronic communications, or face to face contact, routes to appropriate personnel, or take thorough messages.
• Records patient cancellations and missed appointments; reschedules appointments.
• Provides general administrative support by scanning/filing charts and forms or ensuring they are sent to the appropriate department/personnel for filing and scanning.
• Maintains lobby area in a neat and orderly manner.