Join our dynamic team in Mission Viejo. Hillside Mission Detox is a proud member of the Quadrant Health Group, is seeking passionate and skilled Client Care Coordinators to join our growing team in Mission Viejo, CA. As a Client Care Coordinator with a nursing focus, you will play a crucial role in ensuring the well-being and satisfaction of our clients.
About Quadrant Health Group:
At Quadrant Health Group, we believe in fostering a culture of compassion, innovation, and excellence. We are dedicated to empowering individuals to achieve their optimal health and well-being. Our team is comprised of highly skilled professionals who are passionate about making a difference in the lives of those we serve. Join us and be part of a team that values your contributions and supports your professional growth.
What You'll Do:
The OVERNIGHT/NOC Client Care Coordinator is responsible for the nursing assessment and medication monitoring. This position reports to the Client Care Supervisor.
Major Tasks, Duties and Responsibilities:
Client Care & Health Monitoring
- Conduct nursing assessments upon client admission and complete intake consents.
- Perform ongoing health assessments, including vital signs and behavioral observations.
- Monitor and document client health status, ensuring accurate and thorough reporting.
- Conduct COWS and CIWA assessments as required during detox and throughout treatment.
Medication Management & Documentation
- Oversee self-administration of medication and ensure proper documentation.
- Monitor medication compliance, conducting counts at least three times per week.
- Maintain accurate Centrally Stored Medication Logs both in hardcopy and EMR.
- Accept and transcribe physician phone orders, ensuring accuracy and compliance.
- Communicate directly with pharmacies and physicians regarding medication orders.
- Ensure proper medication destruction and disposal as needed.
Testing & Reporting
- Collect and supervise urinalysis (U/A) and blood alcohol concentration (BAC) samples, ensuring accurate reporting and disposal.
- Perform and document routine tuberculosis (TB) tests as required.
- Conduct audits of nursing documentation and ensure compliance with policies and procedures.
- Provide detailed shift reports to maintain continuity of care.
Facility & Safety Oversight
- Ability to work OVERNIGHT SHIFT
- Perform patient rounds every 30 minutes to ensure client safety.
- Monitor and itemize OTC medications and medical supplies, notifying management when reordering is necessary.
- Maintain cleanliness and organization of medical stations and common facility areas.
- Assist with household upkeep, including laundry, bathroom restocking, and food handling, ensuring a clean and safe environment for all clients.
Collaboration & Compliance
- Work closely with interdisciplinary teams, including clinical staff and management, to ensure high standards of care.
- Notify prescribers and management of any behavioral or health status changes.
- Assist with pharmacy, medical store, and facility supply runs as needed.
- Maintain compliance with all applicable regulations and ethical standards.
- Participate in team meetings and training sessions as needed.
What You'll Bring:
Skills, Knowledge and Competencies:
- Strong knowledge of nursing principles, medication administration, and detox protocols.
- Ability to conduct and interpret COWS and CIWA assessments for substance withdrawal.
- Understanding of state and federal healthcare regulations, especially in a residential treatment setting.
- Knowledge of infection control protocols, HIPAA, and patient confidentiality requirements.
- Excellent communication and interpersonal skills to interact with clients, families, and healthcare providers.
- Fully understands and maintains policies regarding professional ethics, including appropriate boundaries and patient confidentiality.
- Proficiency in basic computer skills and electronic health records (EHR) systems.
- Ability to work effectively in a fast-paced environment.
- Ability to communicate and collaborate effectively with co-workers, clinical staff, and administration to deliver high-quality care.
- Strong attention to detail and ability to work in a fast-paced environment.
Qualifications:
- LVN, CCMA, EMT, or CNA certification/license (required based on role).
- SUDRC or RADTI certification required (can be obtained after hire).
- Minimum 6 months of experience in a detox, behavioral health, or residential treatment setting (preferred).
- CPR/BLS certification (required or must be obtained before hire).
- Experience with COWS and CIWA assessments (preferred but not required).
- Experience in handling and monitoring medications, including controlled substances.
- Previous experience in a clinical or healthcare setting preferred.
- Current CPR and First Aid Certification.
- Successful completion of Pre-Employment Requirements including, a criminal background clearance, drug testing, and health screening, is mandatory prior to employment.
Why Join Hillside Mission?
- Competitive salary commensurate with experience.
- Comprehensive benefits package, including medical, dental, and vision insurance.
- Paid time off, sick time and holidays.
- Opportunities for professional development and growth.
- A supportive and collaborative work environment.
- A chance to make a meaningful impact on the lives of our clients.
Compensation & Licensing Requirements:
Compensation details: 26-35 Hourly Wage
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