Patient Care Liaison

About us

Veterinary Specialty Center is guided by the belief that companion animals deserve state-of-the-art medical care in a kind and comforting environment. The courage of our patients, the loyalty of their human families, and the devotion of our referral veterinarians inspire our vision. It is sustained by the contributions of our compassionate, knowledgeable, and dedicated staff and built upon a tradition of providing unsurpassed healthcare for animals.

Veterinary Specialty Center, located in Bannockburn, is looking for full-time client service team members to work in our state-of-the-art companion animal hospital. Come work at an animal hospital with competitive salaries, incredible benefits, and continuing education programs.

Job Overview
We are seeking a dynamic liaison to join our team. The Liaison will be responsible for fostering strong relationships with clients and partners, driving sales, and ensuring customer satisfaction in our emergency or surgery department.

Responsiblities & Requirements
Provide VSC's Standards of Exceptional Client Service
Serve as liaison between client families and medical staff to coordinate appropriate medical care
Create and present accurate financial estimates to families based on doctor recommendations
Perform invoice review to ensure the accuracy of all charges
Provide financial counseling and emotional support to client families
Self-motivated, and independent, but works well with a team
Strong multitasking skills
Demonstrate a positive outlook and maintain professional composure
Candidates need to speak and write fluently in English
Must be able to type a minimum of 50 wpm
Willing to take on and perform additional duties as assigned or needed

Minimum Requirments:
Minimum 2 years of client service and/or medical office experience is preferred
High school diploma or equivalent required
Medical background and medical terminology training are helpful
Flexible hours including evenings, weekends, and holidays; overtime may be required
Strong Mathematical Skills.
Frequently alternate between seated and standing working positions
Ability to work long periods at a computer in high noise levels

BENEFITS:
Generous Salary
Employee Volunteer Program (we pay you to volunteer)
Financial Hardship Loans (we help when you need it most)
Quarterly Employee Social Events (bowling, zoo, baseball game, fall festival, etc.)
On-site Bistro (fresh salads, sandwiches, snacks, drinks, and incidentals)
Holiday Pay
Overtime Opportunities
Employee Referral Bonuses
Birthday and Anniversary Bonuses
401k Match Up to 6% (unheard of in the veterinary industry)
Health Insurance (domestic partnerships included)
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Free Telehealth Services
Life Insurance
Dental Insurance
Vision Insurance
Free Pet Insurance
Short Term Disability
Long Term Disability
Free Employee Assistance Program (financial, legal, and mental health services)
Free Premium Scrubs/uniform

We invest in the success of our staff: Our team includes some of the brightest talents in the veterinary field and are motivated by collaboration and lifelong learning. As Veterinary Specialty Center grows, we provide opportunities for development among our staff, fostering a shared sense of pride and ownership in our practice.

Veterinary Specialty Center is committed to inclusive hiring practices: We are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or veteran status.
Women-led organization
Inclusive of minority and disadvantaged groups
LGBTQIA+ friendly workplace
Age-inclusive
Diversity and inclusion training or programs
Paid time off

Job Type: Full-time

Pay: From $20.00 per hour

Expected hours: 40 per week

Schedule:
10 hour shift
8 hour shift
Day shift
Evening shift
Monday to Friday
Weekends as needed

Education:
High school or equivalent (Required)

Experience:
Typing: 1 year (Required)

Language:
English (Required)

Ability to Commute:
Bannockburn, IL 60015 (Required)

Ability to Relocate:
Bannockburn, IL 60015: Relocate before starting work (Required)

Work Location: In person