The
Patient Advocate/Office Administrator is a dual-role position responsible for managing the full revenue cycle process while ensuring efficient office operations. This individual will handle the 4 C's: Charges, Claims, Cash, and Collections to achieve Gold Standard Results in the billing cycle.
The
Patient Advocate/Office Administrator will also be responsible for office management duties to ensure the office operates efficiently while supporting a positive work environment and organizational culture. This role requires a strong blend of professional acumen, customer service, and organizational skills to effectively support both patient advocacy and office administration.
Essential Duties and Responsibilities Revenue Cycle
- Understands insurance terminology, including deductibles, out-of-pocket coinsurance, copayments, and in-network and out-of-network.
- Perform daily review of charges queued to go out to third party payers for clean claim submission.
- Post incoming insurance and patient payments daily and ensure payments reconcile to client(s)
- Manage A/R by working denials and delinquent insurance balances
- Evaluate, prioritize, and perform A/R follow-up work through phone calls, appeals, claim corrections and re-files as needed to resolve A/R balances
- Document accurate collection activity for reporting and tracking
- Knowledge of insurance plans and patient payment options available
- Understands how to read the patient's ledger and correct reassignment of coinsurance, co-payments, and deductibles to the patient.
- Answer incoming calls on or before the third ring
- Follows patient balance protocol and provides support with patient questions, and requests and assists patients with creating payment plans and/or taking credit card payments
- Gather, analyze, and communicate monthly accounting summaries and closing reports for management and client review and communicate to client in a timely manner
- Familiarity with RBS Revenue Cycle Structure - Clients and Physicians
- Stays current on training processes and developments within the company
- Reviews processes and provide suggestions for process improvements and efficiencies
- Learn radiation oncology-specific CPT codes, terminology, payer trends and billing requirements
- Perform additional duties as assigned by management
Office Management
- Manage day-to-day office operations, ensuring an organized, professional, and efficient work environment that promotes a positive workplace culture.
- Foster a welcoming and collaborative atmosphere by modeling respectful communication and positive engagement with staff, patients, and visitors.
- Handle multiple administrative tasks simultaneously, including scheduling appointments, managing correspondence, and coordinating meetings.
- Oversee office supply inventory, ensuring the office is stocked and properly equipped to support daily operations.
- Manage front desk operations, including greeting visitors, handling patient inquiries, and answering phones.
- Coordinate with vendors, service providers, and facility management to ensure the office runs smoothly.
- Works collaboratively with office employees' direct supervisors to ensure consistent and positive communication as well as adherence to internal protocols.
- Supports remote leadership in reinforcing company messaging, processes, and initiatives.
- Maintain records and documentation, ensuring accuracy and accessibility in line with company policies and regulatory guidelines.
- Assist management with reporting, data entry, and special projects as needed.
Other Expectations/Skills - A collaborative approach to assisting clients and staff.
- Self-motivated with the ability to solve problems.
- Reliable and extremely trustworthy.
- Ability to maintain confidential and meticulous records.
- Excellent verbal and written communication skills.
- Proficient in Microsoft Office Suite and related software.
- Exceptional organizational skills and attention to detail.
- Adaptability and willingness to remain flexible when changes occur
- Exhibit ENCORE values
Key Attributes ENCORE Values
Encourage others' success
New ideas; anticipate problems
Create financial value for our clients
Ownership towards a solution
Reach Life Balance
Embody a positive approach
Requirements
- High School Diploma.
- 1+ years of healthcare billing experience preferred.
- Prior experience in office management or administrative roles in a healthcare setting preferred.
- Medical oncology experience preferred.
Physical Demands and Work Environment: The physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions.
- Ability to lift/carry up to 25 pounds.
- Ability to sit/stand for long periods of time.
- Good manual dexterity with the ability to perform repetitive hand/wrist motions.
- Requires mastery of complex language, comprehension, reasoning, and analytical skills typically found in mid to high-level work.
- Typical office environment
- Moderate noise levels
Disclaimer: This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.
The company is an equal opportunity employer, drug-free workplace, and complies with ADA regulations as applicable.