Overview Placement Type:
Temporary
Salary:
$35.06 to $38.96 an Hour
Start Date:
05.21.2025
Aquent has an EXCITING opportunity for a Patient Adminstrative Specialist in Redwood City, CA.
This position is
100% on-site. For this reason, we will only consider candidates who
currently live in the Redwood City area, and can commute to our client's office on a daily basis.
In addition, to be considered for this role, you
must:
- Be authorized to work in the United States
- Not require sponsorship of any kind for the duration of the temporary assignment.
The primary responsibility of the Patient Administrative Specialist is to handle new patient coordination, surgery scheduling, and other front office functions in the outpatient clinical setting. A Patient Administrative Specialist supports any and all administrative tasks related to the daily operations of the clinic.
Responsibilities: - Primary Function: New patient coordinator- Data Entry: Patient registration, scheduling
- Greets and welcomes patients and assists them with initial questions regarding appointments, payments, schedules, etc.
- Answers multi-line phone, screens and routes calls, takes messages for clinic staff and physicians. Assures appropriate verifications and authorizations are complete before patient sees provider.
- Communicate with providers regarding scheduling preferences, and ability to respond to urgent patient needs.
- Provide doctor-patient support using reference documents and tools.
- Carry out various administrative tasks, including maintaining information and directory databases, and processing internal forms.
- Utilize all functionality of the telephone system and electronic medical records systems in performing assigned job tasks.
- Meet/Exceed organizational and department service standards.
- Answers non-clinical CRMs, escalating where appropriate.
- Answers non-clinical patient messages, escalating where appropriate.
- Managing and distributing efaxes, mail, and filing of clinic-specific documentation.
Experience: - High School Diploma/GED.
- Knowledge of medical terminology.
- Knowledge of medical insurances
- Knowledge of computer systems and software used in functional area. i.e EPIC, EMR
- Ability to speak and write effectively at a level appropriate for the job.
- Ability to provide customer service, solve problems, and manage multiple priorities.
- Knowledge of Windows-based office software, computers and operating systems. Outlook, Excel, PP, Windows, electronic communications (i.e. Microsoft Teams)
- Ability to adjust communications to fit the needs and level of understanding of the receiver.
- Ability to exercise calmness in stressful situations.
- What will the day to day look like for this individual: Fast paced, independent PC or Phone assignments, averages 40+ calls per days, PC work for patient registration & scheduling, At PC/workstations 8hrs per day
- Any technology the candidate needs to have knowledge of: EPIC, EMR, Outlook, Excel, PP, Internet navigation, electronic communications (i.e. Microsoft Teams)
- Must have skills: Good communication- written & verbal, problem solving, ability to work independently
The target hiring compensation range for this role is $35.06 to $38.96 an hour. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.
About Aquent Talent: Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands.
Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium . More information on our awesome benefits .
Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.