Patient Access Representative at RWJ Hamilton summary:
The Patient Access Representative is responsible for accurately obtaining registration and financial data to facilitate medical treatment and reimbursement, while ensuring excellent customer service. This role involves interviewing patients for scheduling and certifying services, maintaining precise documentation of demographics and insurance information. The representative plays a vital role in creating a positive and respectful environment for both patients and colleagues during the registration process.
Job Overview:
Utilizing a high degree of accuracy in obtaining all registration and financial data in order to provide necessary medical treatment and obtain proper reimbursement for the hospital. Communicating with all customers exhibiting excellent customer service skills. Interviewing patients to assure proper scheduling, registration and certification of services on all patients in a timely and courteous manner. Utilizing a high level of customer service in all aspects of the job.
Qualifications:
Required:
- High school graduate or equivalent
- Requires typing skills, medical terminology, office procedures
Preferred:
- Data entry and customer service experience preferred
- Excellent communication and interpersonal skills
Scheduling Requirements:
Essential Functions:
- The Patient Access Representative position plays a key role in the health system and in providing excellent customer service while ensuring timely throughput and capturing all necessary data timely
- They are responsible for greeting all patients in a timely and friendly manner
- A core function of this position is to ensure that all customers, external and internal, are treated with the highest level of respect
- The Patient Access Representative provides a safe and secure environment for the patient during the registration process
- They must clearly review and communicate all forms and obtain required signatures for services provided
- The Patient Access Representative ensures accuracy and thoroughness in collecting and documentation of the patient s demographic and insurance information, and utilizes the technology available to complete the registration, and participates in creating a positive environment for patient and colleague satisfaction
Benefits and Perks:
At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health.
- Paid Time Off (PTO)
- Medical and Prescription Drug Insurance
- Dental and Vision Insurance
- Retirement Plans
- Short & Long Term Disability
- Life & Accidental Death Insurance
- Tuition Reimbursement
- Health Care/Dependent Care Flexible Spending Accounts
- Wellness Programs
- Voluntary Benefits (e.g., Pet Insurance)
- Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more.
Choosing RWJBarnabas Health.
RWJBarnabas Health is the premier health care destination providing patient-centered,
high-quality academic medicine in a compassionate and equitable manner, while delivering
a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.
RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.
Equal Opportunity Employer