Patient Access Representative-FT-Call Center

Full job description

Patient Access Representative- Call Center

The Orthopedic Institute of WI 3077 North Mayfair Road, Wauwatosa, WI 53226

As a result of company growth, the Orthopedic Institute of Wisconsin (OIW) is seeking an energetic and self-motivated Medical Call Center Representative to join the team at our Wauwatosa location.

The Medical Call Center Representative answers calls from patients, collects clinical information and answer questions, and coordinates any follow up or schedule appointments with the provider care team.

Established in 1985, the Orthopedic Institute of Wisconsin is a nationally recognized leader, practicing pioneering techniques of diagnosis and treatment of orthopedic injuries maximizing each patient's potential for a full recovery and return to their daily lives. With our employees at the heart of everything we do, we are committed to providing an inclusive and supportive environment where every team member feels valued, empowered, and inspired to make a difference.

Why join OIW?

• Competitive pay
• Generous PTO program
• Clinic schedule - no work on evenings/weekends
• Medical, Dental, Vision, and Life Insurance
• 401(k) with company match
• Employee Assistance Program (EAP)
• Employee discount program

Responsibilities:

• Answer the call-center phone with professional and kind demeanor
• Complete pre-registration and insurance verification and communicate financial responsibility during patient calls
• Obtain complete and accurately clinical, demographic, and financial information during the scheduling process
• Record and verify all forms and insurance information into the EMR
• Maintain patient confidentiality according to HIPAA guidelines
• Other duties as assigned

Requirements:

• GED or equivalent
• 2 years of experience working with insurance
• 2 years of medical office experience
• Exemplary work ethic and attendance
• High compassion and kindness needed for working with patients
• Strong attention to detail and problem-solving skills
• Ability to remain professional in high-volume, fast-paced environment
• Excellent verbal and written communication skills
• Demonstrate proficiency of Microsoft software products and computer skills
• Aprima or other EMR software experience is preferred
• Bilingual, Spanish/English is a plus.

The Orthopedic Institute of Wisconsin is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable. The Company is committed to promoting a workplace of diversity, equity, and inclusion.

Job Type: Full-time

Pay: $18.00 - $21.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.