Parts Coordinator

Parts Coordinator Job in Ferndown

Salary: £30,000 PA

Location: Ferndown, fully office based

Working Hours: Monday Friday, 8:00am 5:00pm

Contract Type: Permanent, Full-time

Start Date: ASAP

Dovetail Recruitment are pleased to be working with a highly respected client in the Ferndown area who are now recruiting for a Parts Coordinator to join their well -established team. As part of the team, you ll be ensuring the smooth running of all Parts activities. Working with both customers and field-based engineers in parts identification for a range of products. Placing orders with suppliers and arranging deliveries.

Duties and Responsibilities:

• Collaborate with field-based engineers and customers to identify and source required parts.

• Proactively assist engineers in forward planning of parts requirements and coordinate timely deliveries.

• Handle inbound calls and customer enquiries courteously and promptly.

• Liaise with suppliers to obtain competitive pricing, place purchase orders, and manage procurement administration.

• Take a proactive approach to parts purchasing, identify pricing opportunities.

• Ensure customers are informed immediately of any changes to pre-agreed parts or delivery arrangements.

• Prepare accurate repair estimates for customers and provide timely updates on ongoing jobs.

• Assist with job sheet processing where parts information needs to be checked.

• Actively identify and resolve issues related to parts, delivery, or communication

• Provide support to ensure that parts stores records are accurate and help with general stock control.

• Pack parts and organize dispatch to customers, ensuring correct paperwork and courier arrangements.

• Deal with goods-in as required on a rota basis

• Support with warranty claims as required.

• Working within our ISO9001, 14001 & 45001 procedures

Minimum Skills & Experience Required:

• Experience working within the automotive industry

• Knowledge of parts sourcing and warranty administration

• Excellent telephone manner, polite and friendly at all times

• Excellent communicator

• Attention to detail

• Confident with Microsoft Excel

Company Benefits:

• Contributory pension scheme

• 23 days holiday plus Bank Holidays - rising by one day a year to a maximum of 30 days after 8 years service.

• Career review via appraisal system, including any training required.

• Discretionary Sick Pay.

• Free life assurance

• Free Personal Accident Insurance

• Company paid Health Plan for employees and their children up to the age of 18 years. Partner option available too.

• Cycle to Work Scheme.

• Free car parking.