Summary
The role of the Service Center Agent, Partner Support is to provide outstanding customer service, support and coaching to our Sales Representatives and Customers. Project a professional company image through in-person, email, and phone interaction. Always strive to consistently exceed customers' expectations.
Primary Duties and Responsibilities
- Ability to learn quickly and exercise initiative in performing daily job duties.
- Learn and understand the Juice Plus+ Marketing plan.
- Learn and understand the Juice Plus+ Compensation plan.
- Learn and understand Tower Garden Product line.
- Learn and understand the Juice Plus Product line.
- Learn and understand our websites used by our Sales representatives.
- Maintain required productivity and support team members to ensure the team maintains good productivity.
- Participate in team leader feedback and coaching sessions and strive to continuously improve service and performance.
- Use the appraisal process to assist team leaders and manager to determine training needs.
- Stay abreast of changes in operating procedures and processes and ensure appropriate implementation.
- Adhere to work schedules to ensure appropriate customer service coverage
- Follow standard escalation procedures that support service level goals and continuous operations.
- Participate in security awareness training and following data security procedures for protecting sensitive customer information.
- Maintain accurate contact records in our database for reference.
- Communication through email to/from Sales representatives.
- Create and modify documents using Microsoft Office.
- Perform other duties and assist with other projects as assigned.
Minimum Job Requirements
Service Center agent, Partner Support must possess the following knowledge, skills, abilities and personal characteristics.
- Advance telephone and writing skills for business correspondence
- Duties also require excellent verbal communication skills
- Good organization and time management skills
- Knowledge of Microsoft Office Programs - Word, Excel, Power Point
- Knowledge of Email software and Web browsing
- Willingness to assume additional responsibilities
- Positive attitude and Dependability
- Strong customer service orientation and skills
- Ability to make correct timely decisions, effectively prioritize and execute tasks in a high-pressure environment
- Skilled at working within a team-oriented / collaborative environment across teams to complete work
- Willingness to work non-standard hours as needed
Experience & Education
- College degree in Business and/or 1 year work experience in Customer Service.
Physical Requirements
- Ability to sit for extended periods of time.