Partner Renewal Specialist

Primary Skills: Post Sales (Intermediate), Consultation (Intermediate), Renewals (Advanced), CRM Software (Intermediate), Customer Retention (Expert) Contract Type: W2 Duration: 3 Months Location: Rosemont, IL - 60018 ( - Twice a month in the office - rest remote work) Pay Range: $20 - $25 per hour Job Summary: The Partner Renewal Specialist plays a pivotal role in increasing customer retention and sales through effective consultation and sale of renewal product options, including multiyear and coterminous renewals, and capturing takeover business. The role involves supporting the SMARTnet Specialist teams by maintaining customer data and providing post-sales support to enhance the productivity of the SMARTnet Sales Team. The candidate will work closely with the sales team, offering renewal quotes, tracking status updates on opportunities, and selling multiyear and financing options to meet customer needs. Key Responsibilities: Consult with the sales team to provide renewal quotes, overcome objections, and adjust proposals to present the best solution. Track and update the status of open opportunities; push for the sale of Multiyear and financing options. Work with 3rd party tools and collaborate on sales strategies; coordinate quotes and sales opportunities with Sales teams to drive Renewal Rate. Handle pre-sales tasks and process post-sales requests including maintenance quoting and pre-order quote preparation. Manage the SMARTnet email inbox, responding to basic sales questions around process or entitlements, and develop business relationships with internal and external stakeholders. Must-Have Skills: Proficiency in Microsoft Office and basic computer skills. Strong sales and consultation skills. Excellent communication and interpersonal skills. Industry Experience: Preferred candidates will have 0-2 years of experience in Sales or Sales Support, ideally with a background in technology or related sectors. Familiarity with Cisco service solutions is a plus. ABOUT AKRAYA Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment. Most recently, we were recognized Inc's Best Workplaces 2024 and Silicon Valley's Best Places to Work by the San Francisco Business Journal (2024) and Glassdoor's Best Places to Work (2023 & 2022). Industry Leaders in IT Staffing As staffing solutions providers for Fortune 100 companies, Akraya's industry recognitions solidify our leadership position in the IT staffing space. We don't just connect you with great jobs, we connect you with a workplace that inspires. Join Akraya Today. Let us lead you to your dream career and experience the Akraya difference. Browse our open positions and join our team.