Part-Time Front Desk Agent The State Hotel Master multitasker. Memory Maker. No two days are the same: delight, problem solve, and make the day for our incredible guests. You thrive in a fast-paced and dynamic environment, responsible for efficiently handling guest check-in and check-out processes including room credits, keys, guest issue resolution and special requests. Support the Guest Services and the Front Office team with financial and service-related tasks to create unique and meaningful experiences for guests who can't wait to return.
Let's start off with the most important part - what's in it for you:The Perks Eligibility of perks is dependent upon job status
- Hourly Pay Rate: $23
- Get Paid Daily (Make any day payday)
- Commuter/Parking Discount
- Paid Time off & Holiday Pay (Because Balance Matters)
- Benefits - Medical, Dental, Vision, Disability, 401K
- HSA/FSA Plans -with employer contribution
- Values Based Culture
- Culture Add (Creating Space for Fresh Perspectives)
- Referral Bonus (Get Paid to Recruit)
- Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel.)
- Employee Assistance Program
- "Columbia Cares" Volunteer Opportunities
- Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
- Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
- Online Learning Platform to Help You Grow.
- Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)
Our Commitment to you: "People never forget how you made them feel." Maya Angelou's famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive - and success.
Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team and we trust one another to have each other's backs. We show up every day with open hearts, an inclusive mindset, and genuine respect for those around us. We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet.
What you'll do:The Brass Tacks - Assists with all aspects of the reservations process; pre-arrival calls, concierge tasks, checking in/out guests and general guests needs.
- Assistance with all general front desk and hotel operations as needed
- Complete data entry for daily reporting hotel reporting.
- Follows all procedures to ensure that all front office activities and services meet or exceed the established standards and goals.
- Assists guests with all general hotel needs including problem solving and providing solutions
- Operates the PBX equipment by answering incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and contacting guests in accordance with established standards during all operating hours.
- Ensures confidentiality of all guest information and pertinent hotel data.
- Distributes reporting daily to management and team members as needed.
- Assists in preparing for arrivals and departures daily.
- Assists guests, team members, and vendors during their shift.
- Maintains a safe and secure environment for guests and team members. Reports security concerns and problematic situations immediately to immediate manager and General Manager or appropriate party.
- Responds and works to resolve guest issues and concerns as necessary.
- Evaluates patterns or trends in guest concerns in order to plan and implement corrective actions.
- Provides regular and on-going communication with all departments in order to keep staff informed of updates, changes and/or problematic situations.
- Ensures front office, reception area, lobby and storage areas are clean and organized.
- Accurately, efficiently and properly use company tools and resources provided to communicate to team and guest within management direction and guidelines
- Ensures lobby market is properly stocked, secured and maintained.
- Prepares and refills lobby snacks and refreshments for guests daily as needed.
- Assists with lobby market inventory as needed.
- Ensures all guest billing and reservations are properly set-up.
- Assisting in making sure all in-house accounts are properly checked-in and or set-up for success.
- Uses suggestive selling techniques to sell room upgrades and hotel services to increase occupancy and revenue.
- Assists and promotes current hotel travel rewards program.
- Ensures all equipment is properly maintained and functioning.
- Ensures all equipment is used only as intended.
- Completes property walks routinely to monitor guest safety and security.
- Completes other various hotel related tasks assigned by the management team
as needed
The Nitty Gritty - Minimum 1 year previous hospitality or customer service experience preferred.
- Previous experience in cash handling and computerized Point of Sale system strongly preferred.
- Strong written and verbal communication skills required; bi-lingual skills preferred (English/Spanish).
- Strong problem solving and conflict resolution skills.
- Ability to understand and apply labor and industry-specific laws and regulations.
- Ability to secure property by walking up and down halls to make sure appropriate doors are securely locked.
- Must possess basic negotiation skills and strong customer relations skills.
- Strong computer skills: Full knowledge of Microsoft Office with an emphasis on Outlook, Excel and Word.
Don't meet every single requirement? At Columbia Hospitality we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles.