Salary: $22.65 - $26.83 Hourly
Location : Des Moines, IA
Job Type: Regular Full-Time
Job Number: 1962.5.2025
Department: Parks
Division: PK001200 - PK General Administration
Opening Date: 05/16/2025
Closing Date: 6/2/2025 4:00 PM Central
FLSA: Non-Exempt
Bargaining Unit: MEA
Occupational Group: Civil Service
Location of Vacancy: Parks and Recreation
Recruitment: Entrance
Selection Method: COMPLETION OF PERFORMANCE EXAMINATION: See details above in "Required Special Qualifications" section. Applicants deemed most qualified based on qualifications may be contacted for an interview. Qualified applicants who need a reasonable accommodation must inform this office at or TTY at Iowa Relay at 711 or 1- prior to closing date.
Distinguishing Features of the Class Performs a variety of clerical, general office duties, and information dissemination services for employees and visitors; performs directly related work as required such as accounts payable duties.
Acceptable Experience and Training Graduation from High School or possession of a GED; and at least one year experience working with standard and customized software applications appropriate to assigned tasks; and some experience in general office and customer service operations; or any equivalent combination of experience and training which provides the knowledge, skills and abilities necessary to perform the work.
Required Special Qualifications • Candidates for positions in this class must pass a post-employment offer physical examination and drug screen;
• A minimum typing speed of 40 wpm.
Typing Test Instructions: Please go to to complete a free
5-minute typing test (the site defaults as a 1 minute test but you will need to change this to 5 minutes). The online test can be accepted if it is from this site only and witnessed by another person. Results printed from the testing website must meet the following requirements. Submitted exam results must show:
- Net number of words typed (Speed)
- Show that you completed a Five minute timed test
- Your name and the date the exam was completed (this must be shown on the printed results from the testing website not hand written or added by someone. You can personalize your results on the site.)
- Witness signature, witness printed name, and valid email address for the witness
- If you do not have printing capabilities, please email your results to and your witness. Your witness may then "Reply All" to the email stating their name and that they witnessed you completing the online typing test on the specified date.
You must submit exam results to the City of Des Moines Human Resources Department via email the application deadline. Passing score is 40 net words per minute (Speed).
IN LIEU OF THE PERFORMANCE EXAM: Applicants must currently hold a City of Des Moines position requiring a typing speed of 40 WPM or higher OR have previously taken the IWD Keyboarding Exam resulting in a score of 40 NWPM or higher within 1 YEAR of the application deadline. The applicant is required to contact the City's Human Resources Department at or by email at to attach a previously submitted IWD Keyboarding Exam to their current application
by the application deadline.
Examples of Essential Work (Illustrative Only) • Answers department telephone calls, receives and greets visitors to the department and provides information to callers and visitors;
• Serves as central person for reservations and scheduling of Park and Recreation rental facilities;
• Ability to create publications and brochures from general information provided by department staff;
• Responds to citizens' questions and comments in a courteous and timely manner;
• Communicates and coordinates regularly with appropriate others to maximize the effectiveness and efficiency of interdepartmental operations and activities;
• Screens visitors, telephone calls, faxes, mail and messages directed to office personnel;
• Dispatches information to key Park and Recreation personnel as necessary;
• Answers customer questions requiring detailed programmatic knowledge of Park and Recreation operations;
• Follows up on complaints from customers involving gathering information from several Departmental and intra-Department sources;
• Prepares correspondence, lists and other documents on computer;
• Keeps immediate supervisor and designated others fully and accurately informed concerning work progress, including present and potential work problems and suggestions for new or improved ways of addressing such problems;
• Gathers, assembles, updates, distributes and/or files a variety of information, forms, records and data as requested;
• Copies, packages and distributes a variety of written materials as requested by office personnel;
• Provides needed information and demonstrations concerning how to perform certain work tasks to new employees in the same or similar class of positions;
• Attends meetings, conferences, workshops and training sessions and reviews publications and audio-visual materials to become and remain current on the principles, practices and new developments in assigned work areas;
• Performs other directly related duties consistent with the role and function of the classification.
01
I understand that there a requirement for a minimum typing speed of 40 net words per minute (NWPM) for this position and that I must complete a free 5-minute typing test at by the application deadline. The online test can be accepted if it is from this site only and witnessed by another person. Results must meet the following requirements. Submitted exam results must show:
• Net number of words typed (Speed)
• Show that you completed a Five minute timed test
• Your name and the date the exam was completed (this must be shown on the printed results from the testing website not hand written or added by someone. You can personalize your results on the site.)
• Witness signature, witness printed name, and valid email address for the witness (If you do not have printing capabilities, please email your results to and your witness. Your witness may then "Reply All" to the email stating their name and that they witnessed you completing the online typing test on the specified date.)
You must submit exam results to the City of Des Moines Human Resources Department via email by the application deadline. Passing score is 40 net words per minute (Speed).
IN LIEU OF THE PERFORMANCE EXAM: Applicants must currently hold a City of Des Moines position requiring a typing speed of 40 WPM or higher OR have previously taken the IWD Keyboarding Exam resulting in a score of 40 NWPM or higher within 1 YEAR of the application deadline. The applicant is required to contact the City's Human Resources Department at or by email at to attach a previously submitted IWD Keyboarding Exam to their current application by the application deadline.
- I understand and currently hold a City of Des Moines position requiring a typing speed of 40 WPM or higher.
- I understand and have previously taken the IWD Keyboarding Exam resulting in a score of 40 NWPM or higher within 1 YEAR of the application deadline and will contact the Human Resources department to have my previously submitted IWD Keyboarding Exam to my current application by the application deadline.
- I understand and will submit results following all guidelines outlined in the job posting by the application deadline.
02
I understand that such responses as "see resume", "see application", etc. to the following supplemental questions are not acceptable. Responses must be thorough, clear and concise to receive credit.
- I understand that such responses as "see resume", "see application", etc. to the following supplemental questions are not acceptable.
03
Have you completed college coursework or have a degree in office administration, business administration, or related academic field? If Yes, submittal of college transcripts showing degree conferred is required
by application deadline. Please submit to the City of Des Moines Human Resources Department; electronically to , by fax to , or by mail to 1551 E MLK Jr Pkwy, Des Moines, IA 50319 by the application deadline date.
- I understand college transcripts are required by the application deadline and have attached my transcripts to my application.
- I understand college transcripts are required by the application deadline and I have requested my transcripts.
- I have not taken college course work and do not have college transcripts to provide.
04
Describe any customer service experience you may have including where this experience was obtained and duration of experience, including but not limited to in-person, via telephone and/or written correspondence such as email responses. If no experience, indicate "none".
05
Describe specifics of any accounts payable and/or accounts receivable experience you may have including where this experience was obtained and duration of experience, including systems used, level of responsibility, comfort with handling cash and any other relevant details. If no experience, indicate "none". experience, indicate "none".
06
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