Paralegal

Our client, a government regulatory agency, is seeking a detail-oriented and highly organized Paralegal to support its External Appeals and Consumer Complaints division. The paralegal will evaluate applications, manage case files, conduct research, and serve as a liaison between consumers and insurance entities. Candidates must demonstrate excellent communication skills and the ability to manage multiple complex tasks simultaneously. Evaluate External Appeal applications for eligibility under Insurance Law Article 49 and the Federal No Surprises Act. Request and review necessary documentation from relevant parties. Respond to inquiries and provide information on appeal processes and consumer rights. Investigate complaints against insurance companies by applying statutory mandates and policy provisions. Communicate findings to stakeholders upon completing investigations. Maintain accurate and organized electronic case files. Draft reports, handle correspondence, and manage follow-ups with internal and external parties. Assist in special projects, legal research, and perform other duties as assigned. Required Skills & Qualifications: Strong understanding or ability to quickly learn relevant legal and regulatory mandates. Paralegal certificate Ability to manage multiple time-sensitive assignments efficiently. Strong interpersonal skills and professionalism in stakeholder interactions. High attention to detail and excellent organizational skills. Strong project management skills and ability to work both independently and collaboratively. Proficient in Microsoft Office (Outlook, Word, Excel, Teams). Punctuality and reliability in time and attendance are essential. Preferred Qualifications: Experience working with insurance law or within a regulatory or legal environment. Previous case management experience or experience handling consumer complaints. Benefits: Health Insurance Sick Time 401k Location: 1 Commerce Plaza, Albany, NY 12257 Duration: approximately 2 years Shift Days/Times: M-F 9:00AM 5:00PM Pay Range: $25.00 - $30.00 per hour (Depending on experience and qualifications) By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from HEPCO, Inc and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, marital status, national origin, age, veteran status, disability, or any other protected class.