Paclease Service Admin

Are you looking for an opportunity to join an industry leader with a strong foundation of success? Kenworth Sales Company was recently awarded the 2020 Dealer of the Year award and after 75 years of consistent excellence, we are still growing. We have recently joined forces with Truck Enterprises, Inc. and now span 10 states across the country and boast 31 locations with over 1200 employees. We have exciting career opportunities available today in most of our locations. We are always looking for highly motivated individuals with a passion for helping our customers build the kind of success that Kenworth knows so well.

The primary functions of the Paclease Administrator are as follows:

-Occasionally (as needed by service manager) dispatch / Maintain Repair Orders (RO's) to technicians as per customer need and technician availability and capability.
-Assure that all information relating to work orders is correct and current. (This includes the following: Unit Number, Mileage, Warranty Information, Estimated Repair Times, and VIN Numbers being checked to ensure accuracy.)
-Updating customers on repairs being performed, parts availability, estimated time to completion and update upon completion of repairs.
-Tracking, updating, and Scheduling of Preventative Maintenance (PM's) with customers and drivers daily to help ensure PM currency stays at high levels.
-Ensuring that Kenworth Sales and Pac Lease facilities are clean, well maintained, and safe for performance of duties.
-Ensure all customer re-bills are authorized and purchase orders are acquired prior to closing invoice.
- Ensure all warrantable repairs are submitted for warranty or policy as deemed necessary.
- After service manager review, provide purchase orders to vendors as needed for outside repairs, tires, shop supplies, and other shop expenses.
- Close open tickets as repairs are completed. Ensure that time punches are correct. Adjust times as needed on tickets. Import Service Technicians stories, and edit as needed to ensure professional appearance before closing. Maintain no more than 25-30 open tickets on Service Point shop pad.

QUALIFICATIONS

Ability to read and comprehend English instructions and information.
High school diploma or equivalent.
Must have a working knowledge of all heavy truck repair methods.
Must have the ability to identify and meet Customer needs and requirements.
Must be a hard worker and a self-starter and a problem solver.
Organizational and time management skills a must.
Exceptional phone and Customer service skills required.
Appearance must meet the company image and requirements.

WORKING CONDITIONS

Part of this position is physically demanding. May require lifting up to 50 pounds. Will stoop, kneel, crouch, crawl, reach, handle and feel. Will be exposed to noise, vibration, dust, exhaust fumes, paint, and other hazardous and non-hazardous materials. Must climb in and out of customer's vehicles to record information. The other part of this position will require desk work, including use of computer video monitor, telephone, ten-key calculator and completing paperwork. Must wear a dealership uniform.

BENEFITS

We offer a full benefits package with retirement and paid life insurance. Also includes vacation time, sick days and paid holidays.

Kenworth Sales Company is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regards to race, color religion, sex, national origin, disability or protected veteran status.