Salary: $12.67 Hourly
Location : Deer Park, TX
Job Type: Support
Job Number: 01105
Department: Parks & Recreation
Opening Date: 05/13/2025
Class Concept
GENERAL PURPOSE:
Program Aides - Dow Active Complex (DAC)are expected to provide excellent customer service by assisting members with registration, answering inquires, and enforcing facility policies while maintaining a professional, approachable demeanor. They must support team operations, stay informed on facility updates, and take responsibility for maintaining a clean, safe environment. Dependability, effective communication and a willingness to assist across roles are essential, along with adherence to schedules, policies, and proper reporting procedures.
SUPERVISION RECEIVED:
Position Works under the general supervision of the Membership Services Supervisor with assistance from the Membership Services Coordinator.
Primary Duties & Responsibilities
PRIMARY DUTIES & RESPONSIBILITIES:
- Will work evenings, weekdays & weekends as assigned.
- Provide great customer service for citizens, members, and guests.
- Register individuals for memberships, classes, programs and child watch.
- Support and assist other DAC staff, including but not limited to the fitness and child watch staff as requested.
- Keep a neat and clean appearance and wear the approved uniform.
- Attend staff meetings as requested by Membership Services Supervisor and Coordinator.
- Be responsible for reading, understanding and following the guidelines of the Deer Park Parks and Recreation Membership Handbook.
- Be positive, approachable, friendly and always willing to assist customers.
- Constantly staying up-to-date on rentals, new information and changes occurring in the facility.
- Utilize resources and problem-solving skills.
- Maintain a clean and safe environment by monitoring the facility constantly and addressing any safety or cleanliness issues immediately.
- Exercise good interpersonal skills by gladly assisting others to accomplish the work of the organization, even if it is outside the scope of regular duties.
- Perform public relations tasks such as answering phones and responding to inquiries from the public.
- Act in a dependable manner by meeting schedules and deadlines, adhering to policies and procedures and maintaining an excellent attendance record.
- Must be able to work evening and weekends as scheduled.
- Enforcement of facility policies and City rules and regulations.
- Report problems, suggestions, or equipment issues immediately to the direct supervisor.
Qualifications
MINIMUM QUALIFICATIONS:
- Education & Experience: work experience with the public desired, exhibits customer service skills as well as knowledge with computers, administrative skills, cash handling
- Tools & Equipment Used: (Not limited to) personal computer, calculator, copy/fax/scan machine, phone, portable radio, automobile, hand truck, IPAD, tablet, cell phone, computer / registration software, cash register.
Certificates, Licenses and Registrations:
• Possession of, or ability to obtain within three months an Emergency First Aid and a valid CPR certification (must have within 90 days of hire)
• Knowledge of Rec Trac - Recreation Management Software a plus
Other Skills and Abilities:
• Knowledge of Microsoft Office Software
• Bilingual language skills a plus
• Work well with children & adults
• Knowledge of cash management, operations and record keeping
• Previous customer service experience
• Experience working with the public
• Flexibility in working hours
Supplemental Information
PHYSICALDEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to reach with hands and arms. The employee frequently is required to walk; and use hands to finger, handle, feel or operate objects, tools, or controls. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.
The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move more than 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee is required to sit, walk, talk and hear. The employee is occasionally required to climb or balance, stoop, kneel, crouch or crawl and lift.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee regularly exposed to wet and/or humid conditions, outside weather conditions and extreme heat. The employee is frequently exposed to high, precarious places and fumes or airborne particles. The employee is occasionally exposed to moving mechanical parts and toxic or caustic chemicals. The noise level in the work environment is usually moderate.
SELECTION GUIDELINES
Formal application, rating of education experience; questionnaire; oral interview and reference check; job related tests might be required.
The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.
The job description does not constitute an employment agreement between the employer as the needs of the employer and requirements of the job change.
ADDITIONAL INFORMATION:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
The employee is occasionally asked to lift and/or move objects up to 50 lbs. and sometimes lift and/or more than 100 lbs. Specific vision abilities required by this job and includes close vision, color vision and the ability to adjust focus.
If unable to work due to illness or emergency, find your own sub to cover and notify the Supervisor as soon as possible.
While performing the duties of this job, the employee occasionally works in outside weather conditions.
The noise level in the work environment is usually quiet while in the office and moderately loud when in the field. SELECTION GUIDELINES
Formal application, rating of education and experience; oral interview and reference check; job related tests may be required.
The duties listed above are intended only as illustrations of the various types of work that may performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.
The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change
Part-Time & Temporary Employees are eligible to become members of the Deer Park Credit Union and are covered by Unemployment Insurance and Workers Compensation Insurance.