We are looking for a P&C Licensed Customer Service Specialist to start immediately. We are a local insurance agency owned and operated by Lisa Diemer for 29 years. Join a close knit team with our most tenured employee being with us 20+ years.
About Lisa:
- Built her business from the ground up
- Small team of five looking to add one more to the family.
- Open door policy-you have a question? Just ask.
- Everyone makes mistakes, but not everyone learns from them, do you?
- We are fair, honest, and transparent about expectations
- We love to joke around and take genuine interest in the team. Birthday and holiday celebrations, quarterly outings, and just an overall friendly work environment & culture.
About you:
- Self starter
- Hard worker
- Competitive
- Loves interacting with people
- Upbeat, bubbly personality
About the job:
- Work with an experienced and top producing team to provide personalized customer service and build client relationships
- Support clients by responding to customer inquiries regarding coverages, billings, claims, and products while following agency processes and procedures
- Drive customer satisfaction with consistent follow through
- Process changes to existing accounts and policies
- Answer incoming phone inquiries with a welcoming demeanor
- Full-time, M-F
- Flexible schedule to accommodate appointments, sickness, life, etc.
Job requirements:
- Exceptional attention to detail
- Polished business professional
- Competent in technology, specifically Salesforce, PCs, printers, fax, copy, etc.
- Transparent, open communication with team and clients
- Licensed, required
- Previous insurance industry experience, preferred
Job Type: Full-time
Salary & Benefits: Pay commensurate with experience, range from $42K+. Flexible schedule, paid holidays and vacations. 401K after one year.