Join Wawa and Rise to New Opportunities. At Wawa, we believe in making life a little better every day - one smile, hoagie, and experience at a time. Our secret ingredient is our Associates. Be a part of a supportive team dedicated to helping each other soar high. Here at Wawa, you'll develop skills that lead to career growth while impacting our communities.
Ready to elevate your career? Join our team and get ready to take flight. Position Overview: This key leadership role oversees store operations when senior management is not present, ensuring efficiency and quality service while making recommendations to enhance store performance.
Key Responsibilities: - Deliver outstanding customer service and promptly address customer inquiries and feedback.
- Facilitate smooth operations between associates and customers, ensuring effective food service and beverage offerings.
- Adhere to safety, security, quality, and operational standards, while being prepared to implement crisis management protocols as necessary.
- Motivate and guide associates throughout your shift, fostering a collaborative environment.
- Maintain optimal stock levels for food service items according to time of day.
- Identify opportunities for growth within the food service and beverage area and communicate them to the Food and Beverage Manager.
- Recognize and celebrate team members' achievements.
- Ensure adherence to cash handling protocols and perform managerial functions at the register.
- Manage vendor check-ins in accordance with company policies.
- Ensure all equipment and facilities meet operational standards.
Essential Skills: - Strong individual and team working capabilities.
- Excellent verbal and written communication skills.
- Exceptional customer service abilities.
- Capability to work independently with minimal supervision.
- Detail-oriented with outstanding organizational skills.
- Ability to handle issues using effective problem-solving techniques.
- Proven decision-making abilities and initiative.
- Strong leadership and relationship-building skills.
- Ability to perform physical tasks such as standing, walking, and lifting up to 35 lbs throughout the shift.
- Familiarity with store technology.
- Reliable transportation is required.
- Must be at least 18 years old to apply.
- Competence in directing others and prioritizing tasks effectively.
Qualifications: - High School Diploma or GED equivalent.
- Able to work 35 - 40 hours per week.
- Flexible availability, including nights, weekends, and holidays, as needed.
- Preferred experience in team leadership, training, and food service operations.
- Capability to implement changes effectively and achieve positive results.
- Demonstrated experience in retail, food service, or fuel management preferred.
- Proven track record in customer service, relationship building, and effective communication.
Compensation and Benefits: The hourly pay range for this position is $19.25 - $26.00, based on experiences and other factors. You will also receive a $2.00 shift differential for hours worked between 12am-6am. Wawa offers extensive benefits for eligible Associates, including health insurance, a 401(k) plan, an Employee Stock Ownership Plan (ESOP), education assistance, store discounts, paid time off, and access to wellness programs.
Wawa is committed to creating an inclusive environment. We are an equal opportunity employer and strive to ensure that all Associates are treated with respect and fairness.
Wawa provides reasonable accommodations during the application process upon request. Please let us know if you need assistance.