Join our dynamic team at Wawa. At Wawa, we are committed to enhancing everyday life through great service, delicious food, and delightful experiences. Our remarkable Associates are the key to our success. If you're looking to become part of a supportive team that values your contributions, offers growth opportunities, and celebrates achievements, you've come to the right place.
Are you ready to take off with us? Join our team and elevate your career. Job Summary: As an Overnight Team Leader, you will oversee store operations during your shift, ensuring a seamless experience for both customers and Associates. You will be tasked with driving productivity, upholding quality standards, and providing valuable insights to the management team.
Key Responsibilities: - Deliver outstanding customer service and promptly resolve inquiries.
- Ensure smooth operations between Associates, customers, and orders, maintaining excellent food and beverage service.
- Enforce safety, security, quality, and operational policies and procedures.
- Motivate and coach Associates for optimal performance.
- Manage stock levels for food service items throughout your shift.
- Identify opportunities for food and beverage growth and communicate them to relevant managers.
- Recognize and celebrate individual and team accomplishments.
- Enforce cash handling and accountability procedures.
- Oversee vendor check-ins following company procedures.
- Maintain equipment and facility standards to ensure operational efficiency.
Essential Skills: - Collaborative team player with the ability to work independently.
- Strong verbal and written communication skills.
- Exceptional customer service abilities.
- Detail-oriented with excellent organizational skills.
- Proficient problem-solving skills to de-escalate issues effectively.
- Demonstrated initiative and decision-making capabilities.
- Strong leadership and relationship-building skills.
- Physical ability to perform various tasks, including lifting up to 35 lbs.
- Familiarity with store technology.
- Reliable transportation mandatory.
- Minimum age of 18 years required.
- Ability to lead others and prioritize tasks effectively.
Qualifications: - High School Diploma or equivalent required.
- Availability for 35-40 hours per week.
- Flexible scheduling, including weekends and holidays based on business needs.
- Preferred experience in team leadership, training, and food service operations.
- Proven results in managing operations and implementing change.
- Experience in retail, food service, or fuel operations is a plus.
- Strong customer service, relationship-building, and communication skills.
Wawa upholds a commitment to equal opportunity and will provide reasonable accommodations for applicants as needed.