Overnight Support Analyst Engineer

Akkodis is seeking an Overnight Support Analyst for a contract position with a client located in Omaha, NE. The Support Analyst Engineer plays a key role in providing advanced technical support and managing endpoint systems across the organization. This position will involve supporting, configuring, and troubleshooting O365, Exchange Online, SharePoint, OneDrive, Teams (Voice and Chat), and endpoint security platforms such as Defender for Endpoint. The Engineer will manage and maintain systems through tools like Intune, Autopilot, and Entra/Azure AD, ensuring smooth operations and compliance.

Pay/Salary Range: $37.00/hr - $40.00/hr

Essential Job Functions:

Provide advanced support for O365 Admin Center, including Exchange Online, SharePoint, and OneDrive administration.

Administer and troubleshoot endpoint security tools, particularly Microsoft Defender for Endpoint, and ensure compliance with security policies.

Manage and support Entra/Azure AD, including handling user accounts and ensuring proper role-based access.

Oversee the configuration and deployment of devices via Intune and Autopilot, ensuring seamless setup for end users.

Provide ongoing support for Microsoft Teams, including managing both chat and voice services.

Maintain licensing and compliance for Microsoft environments, ensuring proper usage and renewals across the organization.

Utilize PowerShell for automation, scripting, and managing tasks across the enterprise environment.

Troubleshoot issues related to Windows desktop operating systems and provide basic network troubleshooting, including connectivity and security issues.

Provide comprehensive support for macOS environments, leveraging JAMF for management and provisioning.

Serve as an escalation point for complex technical issues from the Service Desk team.

Collaborate with other IT teams and stakeholders to identify opportunities for system improvements and automation.

Ensure all systems and processes comply with regulatory and licensing requirements, contributing to security audits as necessary.

Participate in the on-call rotation to provide after-hours support when required.

Qualifications:

Bachelor's Degree (B.A.) from a four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

Extensive experience in administering Microsoft 365 services, including Exchange Online, SharePoint, and Teams (Voice and Chat).

Proficient with endpoint management tools like Intune, Autopilot, and Defender for Endpoint.

Strong understanding of Entra/Azure AD for managing identities, groups, and permissions.

Advanced knowledge of scripting and task automation with PowerShell.

Competence in both Windows desktop operating systems and macOS, including device management via JAMF.

Experience with licensing and compliance management within Microsoft environments.

Basic network troubleshooting skills, including experience with common connectivity issues.

Familiarity with endpoint security and vulnerability management tools.

Ability to work in a fast-paced, dynamic environment and handle complex technical problems.

Preferred Certifications:

Microsoft Certified: Modern Desktop Administrator Associate

Microsoft Certified: Security, Compliance, and Identity Fundamentals

CompTIA Network+

JAMF Certified Associate

ITIL Foundation

Clinical Expertise (Not required but desired):

PACS and Imaging Systems: Strong familiarity with PACS, imaging modalities, DICOM, EMR, HL7 integrations, ORM, and ORU standards.

Preferred Software Knowledge: Experience with OnePacs and/or OsiriX is advantageous, but not mandatory.

Dictation Software: Proficiency in any dictation software is preferred.

Network Traffic Understanding: Basic knowledge of network traffic flow, specifically related to image transfers between source and destination systems.

If you are interested in this Support Analyst Engineer job in Omaha, NE then please click APPLY NOW.For other opportunities available at Akkodis go to . If you have questions about the position, please contact Ryan Osbahr at or

Equal Opportunity Employer/Veterans/Disabled Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit The Company will consider qualified applicants with arrest and conviction records.