Pay:
$16 per hour Some locations offer a $1 pay differential for this role.
At Great Wolf, our
Overnight Front Desk Auditor plays a crucial role in delivering exceptional guest experiences while ensuring accurate front office accounting records.
Join our Pack: Advance Your Career: This is a fantastic opportunity to begin or grow your career with various cross-training, scholarship funds, and talent development programs at all levels.
Enjoy Great Perks: Access exclusive employee benefits including discounted vacations and referral incentives for bringing in new talent.
Learn While You Earn: Take advantage of Great Wolf University for hands-on training in functional and leadership skills.
Prioritize Your Well-Being: We provide flexible scheduling, a holistic wellness program, and supportive resources through our Employee Assistance Program and Employee Relief Fund.
Celebrate Diversity: Join a supportive team that values diversity and inclusivity through initiatives that recognize and honor all individuals.
Benefits: - Medical, Dental, and Vision insurance
- Health savings account
- Telehealth resources
- Life insurance
- 401K with employer match
- Paid vacation time off
- Paid parental leave
Key Responsibilities: - Welcome guests by greeting them, answering questions, and addressing requests.
- Register guests by confirming room requirements and issuing room keys.
- Establish credit by verifying credit cards or processing cash transactions.
- Guide guests to their rooms using the resort map.
- Transmit messages, mail, or packages to guests as required.
- Provide concierge services by responding to inquiries about the resort, entertainment, and travel options.
- Maintain accurate records by entering room and account data.
- Collect revenue through accurate billing and payment processing.
- Assist in making reservations and confirming availability.
- Manage lost and found items to safeguard guest belongings.
- Generate and distribute reports to management each night.
- Conduct Manager on Duty training and assist in resolving out-of-balance financial records.
- Batch credit cards and gift cards while researching discrepancies each night.
- Ensure nightly reconciliation of operating systems (Micros and OPERA).
- Organize credit card receipts by type for auditing purposes.
Essential Qualifications: - High School Diploma or equivalent education/experience.
- Strong basic math skills.
- Willingness to adapt schedule based on business needs.
- Proven customer service experience.
- Successful completion of a criminal background check and drug screen.
Desired Skills: - Previous experience with OPERA software is a plus.
- Experience in balancing financial transactions.
- Ability to multitask and prioritize effectively.
- Strong teamwork capabilities.
- Dynamic and enthusiastic personality.
- Excellent communication skills.
Physical Requirements: - Able to lift up to 20 lbs.
- Ability to sit and/or stand for extended periods.
Application Instructions: Click on Apply Now or connect with a recruiter on Great Wolf's website. After a brief application, qualified applicants will be invited to set up an interview or attend an upcoming hiring event.
Position Close Date: Equal Opportunity Employer This employer does not discriminate based on race, color, religion, gender, sexual orientation, national origin, disability, or veteran status. We enforce policies protecting individuals from discrimination and take affirmative action to promote equitable employment opportunities.