Overnight Front Desk Attendant 11p-7a Part Time

Royal Oak, Michigan

Hotel Royal Oak
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Front Desk Attendant - Overnight Shift (11PM - 7AM) Hotel Royal Oak

As the overnight face of Hotel Royal Oak, the Front Desk Attendant is a calm, capable multitasker who ensures the hotel remains welcoming, efficient, and secure throughout the night. This role blends hospitality, light F&B service, and early-morning prep duties-all while being the first point of contact for late-night guests and early risers.

Key Responsibilities:
  • Guest Services & Check-Ins:
    • Greet late-arriving guests with warmth and professionalism.
    • Efficiently manage check-ins, check-outs, and reservation adjustments using our PMS (Mews).
    • Provide local area information, directions, and respond to guest requests in a friendly and proactive manner.
  • Lobby Bar & Drink Orders:
    • Prepare and serve a limited menu of alcoholic and non-alcoholic drinks upon request from the Hi-Fi Lounge after hours.
    • Ensure guests consuming alcohol are of legal age and monitor consumption in accordance with hotel policies and Michigan Liquor Control Commission guidelines.
    • Deliver drink orders to approved common areas such as the Bridge Pool Lounge, fire pit, and guest rooms when requested.
  • Phone & Communication:
    • Answer hotel phone lines promptly and professionally, directing calls or taking messages as needed.
    • Respond to Akia guest messages and relay information or escalate to management when appropriate.
  • Security & Monitoring:
    • Conduct periodic property walks to ensure safety, cleanliness, and noise levels are appropriate.
    • Lock down and secure guest-only areas at designated times (e.g., fire pits or Pavilion).
  • Morning Breakfast Prep:
    • Set up complimentary morning offerings in the lobby by 6:30AM, including coffee, pastries, and breakfast snacks.
    • Maintain a clean and appealing presentation throughout breakfast service.
  • End-of-Shift Reporting:
    • Log nightly activity, guest interactions, maintenance issues, and F&B sales.
    • Reconcile the POS and complete shift reports for handoff to the morning team.
Ideal Candidate Traits:
  • Calm under pressure and comfortable working solo
  • Friendly, detail-oriented, and proactive
  • Able to manage basic drink preparation and multitask across hospitality and service roles
  • Previous hotel front desk or hospitality experience preferred
Requirements

Required Skills & Qualifications:
  • Minimum 1 year of experience in a front desk, hospitality, or customer service role
  • Strong communication skills (verbal and written) and a professional, calm demeanor
  • Comfortable working independently and making judgment calls during overnight hours
  • Proficient with technology; prior experience with hotel PMS systems (e.g., Mews) is a plus
  • Ability to multitask-must balance guest check-ins, phone calls, bar service, and morning prep efficiently
  • Basic knowledge of bar service and Michigan alcohol service laws (TIPS certification is a bonus)
  • Must be able to lift up to 25 lbs (breakfast setup, moving supplies, restocking beverages)
  • Excellent time management and attention to detail, especially when performing nightly tasks and logging activity
  • Dependable and punctual with reliable transportation for late-night/early-morning shifts
Preferred Qualifications:
  • Experience in boutique hotel environments or independent properties
  • Familiarity with point-of-sale systems (Toast or similar)
  • Previous overnight or third-shift work history
  • Interest in hospitality, local culture, and guest experience
Additional Requirements:
  • Must be 18 years or older to legally serve alcohol in the state of Michigan
  • Must pass a background check
  • Available to work weekends and holidays as needed
Benefits

Benefits of Working at Hotel Royal Oak
  • Competitive Pay - $18/hour with opportunities for performance-based increases
  • Bi-Weekly Paychecks - Because who doesn't love a Friday payday?
  • Flexible Scheduling - Consistent overnight hours perfect for night owls or those balancing other commitments
  • Paid Training - Learn our systems, tools, and guest service standards in a fun and supportive environment
  • Team Culture - Work alongside a small, passionate team that cares about guest experience and each other
  • Staff Discounts - Enjoy discounted stays & lobby bar perks
  • Growth Opportunities - Be part of a growing independent hotel brand with room for advancement into operations, F&B, or management roles
  • Make a Difference - As the overnight go-to, your attention to detail and warm welcome help shape the entire guest experience
Date Posted: 09 June 2025
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