IMPACT Group is a certified woman-owned career coaching firm based in St. Louis, MO that focuses on relocation, outplacement, and leadership development solutions. Our team of 300+ is united on one idea: People can succeed professionally and personally even through difficult career challenges and transitions. We are building a better world by empowering people to find and grow great careers. As employees transition in, within, and out of a company, IMPACT Group is by their side providing one-on-one coaching, innovative technology, and personalized job search or career development programs to help them find the best career path for them.
Our mission is to make a positive IMPACT one relationship at a time. While partnering with companies of all sizes - large and small, national and global - our business model emphasizes the importance of providing the highest quality of services available to transitioning employees and their families. Be a part of moving careers forward.
Job Summary The Outreach Specialist plays a vital role by reaching out to our clients' employees to make them aware of coaching services available to them through their employer and assisting them in engaging in services. In short, the outreach specialist converts authorizations to engagements, utilizing organizational systems such as Salesloft, Calendly and others to manage outbound messaging and calls.
This position will be 95% remote, however will need to come into the office occasionally for meetings, training and events. Key Responsibilities - Performs initial outreach by phone and email, texts, and LinkedIn to authorized participants.
- Asks caring and probing questions to quickly assess the participant's needs.
- Explains the benefits available to participants as provided by their employer.
- Determines the appropriate program to suit the participant's relocation goals and/or career ambitions.
- Obtains commitment from the participant to use/receive services.
- Performs outreach outside normal work hours as needed.
- Achieves sales-related goals.
- Manages a backlog of participant files in a timely manner.
- Records information within our system(s).
- Effectively manages a daily workflow with a proactive and positive attitude.
- Performs other duties as requested.
Qualifications - 1-2 years of experience in a sales or customer service environment.
- Bachelor's degree preferred, but not required.
- Experience in a results-oriented environment with a strong focus on achieving goals. (base plus incentive-based bonus pay structure).
- Able to quickly build rapport over the phone using consultative questioning, active listening, and problem-solving skills.
- Understanding of sales techniques related to closing a sale.
- Experience speaking with people from entry level to senior level roles in a variety of industries.
- Task- and goal-oriented
- Experience using SalesLoft, CRM and Calendly preferred.
- Knowledge of business practices.
Ideal Candidate - Familiar with Sales processes and able to execute according to goals.
- Located in the Greater St. Louis, MO area and have a in-home office set up.
- Organized, flexible, and detail-oriented, with ability to work efficiently in an organized, structured manner within a fast-paced environment, in order to achieve goals.
- Strong, professional grammar, verbal, and written communication skills.
- Ever relocated for work? Personal relocation experience a plus.
- Pleasant and positive attitude.
IMPACT Group offers a competitive salary plus a quarterly bonus structure for this position. To learn more, please visit .