Other Service Line

Job Description: Job title: Field Service Technician
Job Location: Louisville, KY
Work Model: Onsite
Travel Requirements/OT: OT - Yes
Technicians are expected to travel between 50 to 200 Miles on occasion to cover nearby sites if required.
Shift: Day
Desired Start Date: 5/15/2025
Project Duration: 5/31/2026
BGV Requirements: BGV fully cleared
Assets: End-Client
Max Rate: $40.00

Required Skills:

• Windows Operating Systems (Windows 10, Windows 11), MAC OS

• Office 365, and Microsoft Software (SharePoint, Teams)

• PC Hardware troubleshooting and PLC's, scanners, printers

Responsibilities:

• Deliver hands-on IT support for end-user hardware (desktops, laptops, printers, mobile devices), with a focus on clinical and warehouse environments.

• Travel to remote clinic locations to install, maintain, and troubleshoot IT systems and ensure minimal downtime.

• Install and maintain clinical peripherals (e.g., medical printers, barcode scanners, label printers) and ensure compliance with healthcare IT standards.

• Troubleshoot hardware, software, and basic network issues; escalate complex incidents as needed.

• Support audiovisual equipment, telemedicine tools, and video conferencing setups in clinics and office environments.

• Maintain accurate documentation for service tickets, site visits, hardware inventory, and software licenses.

• Collaborate with central IT and vendor teams for escalations, upgrades, and hardware procurement.

• Comply with local data privacy and regulatory requirements (e.g., HIPAA, GDPR) when working in healthcare environments.

• Participate in IT deployments, relocations, and infrastructure upgrades.

• Provide off-hours or weekend support as needed for critical site visits or go-lives.

• Build relationships and trust with customers and clients

• Adhere to company's given rules and regulations

• Team up with colleagues and other team members

• Great communication skills to work with customers

• Amazing problem-solving skills

• A technical degree is preferable

• Ability to diagnose problems with equipment

• Great mechanical aptitude

• Ability to communicate in English

Qualifications:

• Strong analytical skills.

• Hands-on experience with Incident Management and ServiceNow.

• Proficiency in the Windows operating system.

• Excellent problem-solving skills and attention to detail.

• Ability to work collaboratively in a team environment.

• Strong communication skills, both written and verbal.

• Proactive approach to learning and adapting to new technologies.
Additional Sills: