Orthopedic Office Manager

GENERAL JOB DESCRIPTION: Organize and coordinate office administration and procedures in order to ensure organizational effectiveness, efficiency, and safety. Responsible for supervision of all operational activities at corresponding location.

ESSENTIAL FUNCTIONS:

• Coordinates all daily operations at facility, including organization of staff, delegation of tasks and insuring compliance with TOSRA/OLS policies and procedures. Administers clinic policies and procedures in a consistent and timely manner. Insure work of staff is free of errors.
• Directs the implementation of new policies, protocols and procedures, including IT systems. Make recommendations regarding needed changes in organizational systems, policies, and procedures.
• Responsible for the supervision of staff including all supervisory functions; hiring, training, job orientation, compensation, evaluations, counseling, discipline/termination and staff/physicians matters. Direct responsibility for clerical and clinical staff.
• Responsible for acting as a liaison for the staff and physicians to the Administrator and other managers in the organization. Collaborate with other managers to insure smooth operations.
• Maintains clinic facility and equipment as well as order office supplies. Responsible for clinic cleanliness and coordination of repairs and maintenance.
• Serve as a liaison between clinic and external agencies. Work with representatives to minimize their visits during clinic operating hours. Communicate relevant results of these visits to Administration.
• Work with Director of Patient Services to establish/implement goals, objectives, policies, procedures and systems for location. Develop ideas and make recommendations to increase efficiency in department.
• Assist in financial counseling and collection efforts. Ensure follow-through by staff of collection tickets.
• Assist in coordinating depositions, attorney conferences and other meetings held at location.
• Provide coding assistance to clinic staff and physicians for completion of daily office charges.
• Back up all employees and roles in the office as necessary.
• Maintain petty cash change fund and reconciliation of fund daily.
• Resolves patient concerns and staff issues to ensure quality patient service.
• Attends required meetings and participates in committees as requested.
• Participates in professional development activities to keep current with health care trends and practices.
• Promote a positive work environment and team spirit.
• Motivate staff for maximum work efficiency.
• Maintains strictest confidentiality.
• Other duties as assigned.

QUALIFICATIONS

Education:

• High School diploma or GED
• Bachelor's degree required (will consider experience in lieu of Bachelor's degree)

Experience:

• Five years' experience in a healthcare setting required; preferably in orthopedics
• Previous supervisory experience in a medical office setting preferred
• Two years' experience in performing in an EMR/PM platform required

Licensure: N/A

Special Skills:

• Must possess outstanding interpersonal skills and be capable of dealing with medical and administrative staff, patients and the public.
• Knowledge of organization policies, procedures, systems and objectives.
• Knowledge of governmental regulations and compliance requirements.
• Knowledge of computer systems and applications, specifically Microsoft Office programs.
• Knowledge of Athena Electronic Medical Record preferred.
• Skill in exercising initiative, judgment, problem solving and decision-making.
• Ability to communicate clearly and effectively in writing and verbally.
• Bilingual preferred.

Physical Demands:

• Ability to walk frequently and stand for extended periods of time.
• Ability to lift and carry items weighing up to 50 pounds.
• Must have full range of motion.
• Must have adequate visual acuity to read, the ability to interpret and understand written material.
• Must have adequate hearing and speaking abilities to interact appropriately with others, including patients and co-workers.
• Ability to work in a fast paced environment.

Environmental Working Conditions:

• Combination clinic and office setting.
• Exposure to communicable diseases, toxic substances, radiation and bodily fluids.