Job Type
Full-time
Description
Lebermuth Company is currently looking for an
Order Entry Specialist to join our Revenue Operations and Sales Support team. Lebermuth Company, a family-owned leader in the fragrance and flavor industry, has been blending tradition with innovation for over a century. Specializing in essential oils, fragrances, and flavors, Lebermuth is dedicated to quality and integrity. Our commitment to excellence is evident in our personal touch, sustainable practices, and customer-centric approach.
Summary: As an
Order Entry Specialist, you will be responsible for accurately processing customer transactions in the ERP systems, managing returns and discrepancies, and ensuring order integrity and on-time delivery. You will communicate regularly with customers regarding order updates, work with internal teams to expedite critical materials, and act as a liaison between sales, production, logistics, and customers. Additionally, you will maintain open communication with Account Executives, monitor credit and user holds, and complete all required data entry into the CRM to keep customer records up to date. Your role will also involve consulting with internal departments to expand product knowledge, collaborating on pricing strategies, and promoting a safe food culture by adhering to quality and safety standards.
Essential Duties & Responsibilities: - Accurately execute customer transactions in the ERP system, ensuring seamless order processing and data integrity.
- Drive on-time delivery performance by proactively managing order timelines and logistics coordination.
- Serve as a responsive and solutions-focused primary contact for customers, providing real-time updates and resolving concerns with urgency and professionalism.
- Troubleshoot and resolve production and shipping challenges swiftly to minimize disruptions and exceed customer expectations.
- Partner cross-functionally with internal teams to fast-track critical materials and optimize order fulfillment efficiency.
- Create and manage returns, credit memos, and replacement orders, conduct thorough investigations to ensure timely and customer-centric resolutions.
- Maintain strong, proactive communication with Account Executives, offering insights and support on special customer requests and strategic account needs.
- Champion order accuracy and fulfillment by seamlessly bridging communication between sales, production, logistics, and customers.
- Monitor and manage credit and user holds with precision, releasing orders promptly upon fulfillment of financial requirements to ensure sales goals are met.
- Cultivate positive customer relationships by collaborating across departments and identifying opportunities to add value and drive repeat business.
- Maintain up-to-date and accurate CRM records through disciplined data entry and documentation practices.
- Demonstrate in-depth knowledge of Lebermuth's product offerings and confidently articulate value propositions to customers.
- Contribute to strategic pricing decisions in collaboration with department leaders and Account Executives to balance customer satisfaction and profitability.
- Completes all required data entry into the CRM (i.e., tracking emails and customer communication, customer account set up and maintenance, pricing, and forecasts) to ensure customer records are up to date with the most current information.
- Strives to promote a safe food culture by maintaining a clean and organized workspace and adhering to all quality and safety standards within the department to ensure the safe production and shipment of quality food products.
- The job criteria may include other duties, responsibilities, and activities, which may change or be assigned at any time with or without notice.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Requirements
Supervisory Responsibilities: This position has no supervision responsibilities.
Qualifications:Education: High school diploma or equivalent, and completion of college coursework.
Experience: Two years' related experience and/or training; or equivalent combination of education and experience from which comparable knowledge, skills and abilities have been achieved.
Certifications: n/a
Functional Skills: Supportive and customer-oriented; extremely detail-oriented, ability to set priorities and get things done; accurate with large amounts of data/work; solid ability to problem solve and work with others to ensure orders are accurate and processed on time. An understanding of the business principles of gross margin, cost of goods sold and net profit. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form. Ability to exercise sound and accurate judgment. Understands the critical importance of maintaining confidentiality of Lebermuth and customer information; maintains a high level of professionalism.
Technology Aptitude/Skills: Solid data entry skills with a high degree of accuracy. Strong working knowledge of CRM systems; MS Office applications; and manufacturing, inventory control and order processing software. Domestic and international shipping knowledge preferred.
Language Skills: Solid verbal and written communication skills. Ability to read, analyze and interpret purchase orders, general business periodicals, professional journals, technical procedures, and governmental regulations. Ability to write correspondence that is professional in both content and tone. Ability to effectively present information and respond to questions from Lebermuth team members and customers
Leadership/Behaviors Skills: Timely and responsive with a strong sense of urgency; flexible and adaptable; conceptual and forward thinking. Team player who also functions well independently, a self-starter.
Culture Match Behaviors: Enjoys and thrives in a fast-paced, high-growth environment, with a huge drive to create an impact while also being an effective listener, respectful problem-solver and a collaborative continuous learning team member.
Physical and Sensory Demands / Environmental Conditions / Equipment Used: - This role routinely uses standard office equipment such as computers, phones, electronic devices, photocopiers, filing systems/cabinets and fax machines.
- Ability to sit at desk for 4+ hours per day.
- Ability to operate keyboard and view computer screen frequently.
- Ability to write ideas/information in a logical flow for 5+ hours per day.
- Ability to read and respond due to the nature of work, frequently throughout the day.
- Ability to communicate with others via phone, in-person, and computer frequently.
- Ability to listen to vendors and internal customers, problem-solve, and respond accordingly, frequently throughout the day.
- Ability to stand, sit, walk, bend, reach, stoop, squat, kneel, twist, push, pull, and carry items frequently.
- Lifting up to 15 lbs. sporadically.
- The employee is primarily exposed to a normal office environment with moderate noise.
- The employee is occasionally required to wear suitable Personal Protective Equipment while visiting operations areas.
- While performing the duties of this job, the employee is regularly exposed to perfumes and airborne particles.
- This is an onsite position working Monday - Friday from 8am - 5pm; Schedule may vary to ensure business and customer needs are met.
Lebermuth Benefits/Perks: As a valued member of Lebermuth Company, employees are provided with a range of benefits and perks that reflect our commitment to their well-being and professional growth. Our comprehensive health plans ensure that employees and their families are well cared for, while our retirement savings options support long-term financial security. We offer generous paid time off policies to encourage work-life balance and provide opportunities for continuous learning and development through workshops, training sessions, and educational support.
Lebermuth takes pride in fostering a collaborative and inclusive work environment, where every team member's contribution is valued. Our high-performance atmosphere is driven by innovation and excellence, ensuring that our employees are constantly motivated and empowered to reach their fullest potential. Join us and experience the holistic benefits and perks that come with being part of a company dedicated to excellence and innovation.
Salary Description
22.00 hr