LHH is seeking a Order Entry/Refunds Specialist in Alpharetta, GA. The role is responsible for processing orders, preparing correspondence, and fulfilling customer needs to ensure satisfaction.
Principal Duties and Responsibilities (Essential Functions): - Adhere to Confidentiality and all applicable quality regulatory requirements as defined by company policies and procedures.
- Answer technical questions from customers, dealers, and staff who contact Customer Service.
- Manage the complaints database for "Issues," "Complaints," and "Incidents."
- Maintain accurate records of customer interactions, including details of inquiries, complaints, comments, and actions taken in the compliance database.
- Assess customer complaints, troubleshoot issues, and facilitate appropriate solutions.
- Accurately enter supply, swap, and replacement orders in AGW and/or MAS as needed.
- Assist with the acquisition and provision of information for MDR procedures in relation to incidents.
- Support field staff with calibration issues and other inquiries as needed.
- Manage Outlook mailboxes and the fax drive.
- Ensure proper data management of all customer orders in the network database.
- Follow up with customers to maintain positive relations and address any issues.
- Make outbound calls to customers to provide product and service information and support marketing initiatives.
- Maintain relationships with both new and existing customers to maximize sales volume.
- Communicate with other departments regarding issues or complaints.
- Document survey and sales results from outbound phone calls when applicable.
- Schedule customer installation and training dates in coordination with the Operations Department and local CPM.
Knowledge and Skills: - Strong verbal and written communication skills.
- Proficiency in Microsoft Office 365, including Excel, Word, Visio, and PowerPoint.
- Ability to work independently and adapt to a fast-paced, changing environment.
- Detail-oriented with the ability to organize and manage multiple tasks effectively.
- Self-disciplined, creative, and able to identify and complete critical tasks independently.
- Strong customer service orientation.
Job Complexity: - Works on moderately difficult assignments, requiring judgment to resolve issues or make recommendations.
Supervision Received and Exercised: - Works with minimal instruction on daily tasks and general guidance on new assignments.
Required: - Minimum of 4 years of related experience.
- High school diploma or equivalent.
Preferred: - Experience with desktop operating systems (Windows)
- Basic knowledge of computer hardware.
- Typing speed of at least 40 words per minute with minimal errors.
- Experience in a call center environment.
- Experience with Windows operating system.
Pay Details: $18.00 to $19.00 per hour
Search managed by: Coleman Harris
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance